Customer Experience Associate, Lithic
$20.00 - $22.00 per hour
Payment card issuing platform for developers
Job no longer available
Payment card issuing platform for developers
101-200 employees
Job no longer available
$20.00 - $22.00 per hour
101-200 employees
Company mission
Lithic's mission is to build the best payments software to make paying online simply better.
Role
Who you are
- An excellent writer and communicator with a keen eye for detail and grammar
- A team player and comfortable with an ever-changing startup environment
- An enthusiastic and positive person with a can-do mentality — you consider no task too small
- A fast learner and eager to tackle new challenges every day
- Flexible and adaptable to accommodate holiday and weekend shifts
- Patient and understanding with customers, and confident resolving issues on the spot
What the job involves
- Lithic is hiring a Customer Experience Associate
- As a Customer Experience Associate at Lithic, you'll be a trustworthy point of contact for the customers of our consumer product, Privacy.com, and the ultimate advocate for their best interests
- You'll be the eyes, ears, and voice of Privacy.com as we strive to deliver an intuitive and delightful product and experience
- Your job will not only be to help our customers with the issues they encounter but also to help us learn as a company from each interaction so that we can make our customers' experience as seamless as possible
- CX Associates will be expected to share weekend coverage duties but are allotted two consecutive days off per workweek, typically including one weekend day
- Interact with users directly via email and chat
- Brainstorm inventive solutions to tackle urgent customer problems
- Identify site and app issues, and communicate properly to all internal teams
- Think creatively about how to optimize each customer's experience
- Become an expert on Privacy and the service we provide our users
Our take
Lithic has developed a fast and simple card-issuing API that allows developers to create and monitor payment cards - physical and virtual - and the transactions that take place on them. Its expanding list of use cases includes on-demand services, vertical SaaS, and alternative lending, meaning its product spans a promising and exciting remit of growing sectors.
Lithic began as Privacy.com, helping customers keep their transactions private and secure through generating disposable, virtual payment card numbers. The significant uptake prompted a pivot of service to corporate customers and the card-issuing API (although Privacy.com continues as a subsidiary), and this savvy strategy has seen notable success as the appetite for fintech solutions continues to grow.
The company has raised impressive rounds of funding to continue developing its platform and its B2B direction. It will need this to keep its edge over larger competitors like Galileo and Marqueta - that is, to maintain its more modern infrastructure, and therefore its appealingly agile functionality for its early-stage startup customers.
Freddie
Company Specialist
Insights
Company
Employee endorsements
Autonomy
""Autonomy" & "Trust" go hand-in-hand. What I've really enjoyed is how instead of having to "do your time", you step in from day one with the ability..."
Funding (last 2 of 7 rounds)
Jul 2021
$60m
SERIES C
May 2021
$43m
SERIES B
Total funding: $163.4m
Company benefits
- Health, vision, and dental insurance
- Flexible PTO
- 401(k) match
- Equity
- Remote-friendly
- 12 weeks of paid family leave
Company values
- Be a good neighbor
- Build a great neighborhood
- Ask why, learn why
- Empower others
- Think like an owner
- Do the thing
Company HQ
Lower Manhattan, New York, NY
Articles
Founders
Bo Jiang
(CEO)Previous Research Assistant at MIT Media Lab and Engineer at Hatch Labs.
Jason Kruse
(CTO)Experience as a Software Development Intern at IBM and then became a Software Engineer at Expensify.
David Nichols
(Head of Design)Extensive experience in design, most recently working as a Designer for Rabbit & Hare and then Product Designer for Palantir Technologies.
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