Customer Service Representative, Waggel

£25k

Mid and Senior level
Remote from UK

More information about location

Waggel

Pet insurance

Job no longer available

Waggel

Pet insurance

21-100 employees

B2CInsurancePetsSaaS

Job no longer available

£25k

Mid and Senior level
Remote from UK

More information about location

21-100 employees

B2CInsurancePetsSaaS

Company mission

To help the new generation of pet owners navigate life as a new pet owner, minimising the chaos, and maximising the joy.

Role

Who you are

  • We are looking for a confident, energetic and pro-active communicator to join our Customer Service Team. Someone who is experienced handling difficult conversations and able to be there for our customers during the challenging times when they need us the most
  • The ideal candidate will have 3-5 years customer service experience
  • We are looking for someone who loves people (but loves their pet more!)
  • Experience working in a veterinary or animal background would be beneficial but not required
  • We work together, take risks together, celebrate together and stay humble together

What the job involves

  • Handle all types of customer queries from start to finish with both potential customers and existing customers. This will include telephone conversations, real time messaging, answering emails and managing social media comments
  • Keeping customers in the loop. We want you to be hands-on with Waggel members. Pet insurance is scary and confusing and we believe that these feelings can be mitigated by being as human as possible
  • Liaising with Customer Champions and other team members regarding customer queries and concerns
  • Going the extra mile. We provide gifts for happy moments and write cards for the sad. We want you to take the initiative on what that “extra mile” means

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Insights

69% female employees

7% employee growth in 12 months

Company

Company benefits

  • Medical Insurance (Vitality)
  • Unlimited holiday
  • Remote working (Hybrid with our Work.Life offices)
  • Quarterly Retreats

Our take

Waggel was founded on the belief that pet insurance should be seamless and simple. By stripping away the traditional stresses, complexities, anxieties, and fears often associated with insurance, Waggel is reinventing the industry with its intuitive and easy-to-use platform.

Established names in this industry include Allianz PetPlan, L&G Pet and Direct Line Pet. However, 45% of cat or dog owners do not have pet cover as many are unconvinced by the value pet insurance offers. Waggel targets these untapped customers who cannot or would not commit to a standard annualised insurance policy by offering a pay-as-you-go subscription model.

With customers demanding transparent, digitally-based solutions, Waggel is well-placed for filling this niche and offering a solution for the next generation of pet owners.

Steph headshot

Steph

Company Specialist at Welcome to the Jungle