Customer Service Representative, Waggel

• We are looking for a confident, energetic and pro-active communicator to join our Customer Service Team. Someone who is experienced handling difficult conversations and able to be there for our customers during the challenging times when they need us the most
• The ideal candidate will have 3-5 years customer service experience
• We are looking for someone who loves people (but loves their pet more!)
• Experience working in a veterinary or animal background would be beneficial but not required
• We work together, take risks together, celebrate together and stay humble together

• Handle all types of customer queries from start to finish with both potential customers and existing customers. This will include telephone conversations, real time messaging, answering emails and managing social media comments
• Keeping customers in the loop. We want you to be hands-on with Waggel members. Pet insurance is scary and confusing and we believe that these feelings can be mitigated by being as human as possible
• Liaising with Customer Champions and other team members regarding customer queries and concerns
• Going the extra mile. We provide gifts for happy moments and write cards for the sad. We want you to take the initiative on what that “extra mile” means

• Medical Insurance (Vitality)
• Unlimited holiday
• Remote working (Hybrid with our Work.Life offices)
• Quarterly Retreats

Waggel was founded on the belief that pet insurance should be seamless and simple. By stripping away the traditional stresses, complexities, anxieties, and fears often associated with insurance, Waggel is reinventing the industry with its intuitive and easy-to-use platform.