Competitive Intelligence Analyst, Parloa
Conversational AI platform
Job no longer available
Conversational AI platform
201-500 employees
Job no longer available
201-500 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- Bachelor’s or Master’s degree in Business, Marketing, Economics, or a related field
- Proven 5+ years experience in product competitive intelligence, market research, business analysis, or a related role in Product or Engineering
- Strong analytical skills with the ability to interpret complex data and translate it into actionable insights
- Excellent communication and presentation skills, with the ability to convey complex information clearly and persuasively
- Profound knowledge of B2B SaaS products and their technological components, including the latest AI technologies (Speech-To-Text, Text-To-Speech, Natural Language Processing, and Large Language Models)
- Strong communication skills in English (C1) and optionally, German
What the job involves
- As a Competitive Intelligence Analyst(f/m/d)*, you will be responsible for gathering, analyzing, and disseminating actionable intelligence about our competitors, the market environment, and industry trends to support our strategic planning and decision-making processes
- You will play a key role to guide the development of new products or improvements to existing ones, ensuring they meet market needs
- Conduct comprehensive research and analysis of competitors’ products, services, market presence, and strategies
- Monitor industry trends, market developments, and regulatory changes that impact the competitive landscape
- Develop regular reports and presentations on competitive intelligence findings for senior management, highlighting key insights and recommendations
- Collaborate with cross-functional teams, including marketing, sales, product development, and strategic planning, to provide insights and support informed decision-making
- Participate in professional development opportunities to enhance skills and knowledge in competitive intelligence
- Based on the competitive landscape insights, you are closely collaborating with Product marketing, Product sales, and the internal expansion team (applying the insights to our product portfolio)
Application process
- Recruiter video call
- Expert interview
- Case study
- Meeting the team
- Founder Interview
Otta's take
Xav Kearney
CTO of Otta
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding off the back of tripling revenue growth and a 2023 entry into the US market. This will be invested into scaling its operations across the US and EU and will support its product enhancement initiatives.
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2024
$67m
SERIES B
Mar 2023
$21.8m
SERIES A
Total funding: $93.1m
Company benefits
- Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
- Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
- Competitive salary
- Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
- Flexible working hours and possibility to take additional vacation days
- A great company culture with regular team events, games night or other social activities
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Company values
- We are customer-obsessed - For us, our customers always come first. Our AI solution is designed to create the highest value for the businesses we work with. At the same time, our team puts a lot of heart and soul into making our customers successful, building close relationships on our joint journey
- We are partner-focused - We think of our partners as part of the Parloa Team. Together with them, we are putting the customer at the center and realizing our vision of creating smooth conversations with the help of AI. We live and breathe partnerships and understand that we’re simply better together!
- We love humans and technology - At Parloa, we love to build relationships and enjoy getting to know the people behind the companies we work with. We are equally excited about the possibilities technology offers to revolutionize how companies talk to their customers – through people and AI, combining the best of both worlds
Company HQ
Prenzlauer Berg, Berlin, Germany
Articles
Founders
Malte Kosub
(CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
Salary benchmarks
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