Head of Account Management, Lightspeed
Hospitality, German Speaker
+ Lightspeed RSU program
3 days a week in office
Point of Sale & commerce platform
Open for applications
Point of Sale & commerce platform
1001+ employees
Open for applications
+ Lightspeed RSU program
3 days a week in office
1001+ employees
Company mission
To bring the streets of our cities and communities to life by powering business owners with technology.
Role
Who you are
- Experience in selling in a SaaS environment
- Prior experience as an Account Manager with a track record of success
- Prior experience working in/with restaurants is a plus!
What the job involves
- As a Head of Account Management, you manage a team of Account Managers who are responsible for welcoming customers onto our platform and being able to understand different customer needs, effectively communicating our value proposition, and build out a fully scoped solution for them to be successful
- Manage the overall pipeline of new and existing customers joining the platform
- Collaborate with the Head of Direct Sales to ensure the handover process from deal to partnership is as smooth and effective as possible
- Refine and optimize current processes including all tools used to connect and maintain customer relationships
- Hire, coach, and develop a team of high performing Account Managers
- Develop each team member to increase adoption of the platform and payments across existing customers
- Ensuring clear communications between the rest of the sales team - Collaborate with the team to ensure Setup checklists are completed and customers are handed over properly
- Continue to grow the customer base through up- and cross selling opportunities by looking at market opportunities and developing our team to effectively provide solutions to our existing customer base
- Ensure the team exceeds its monthly MRR and KPI targets
- Analyze sales forecasts, call volume and pipelines for overall team and individuals
- Develop and hire team members for current and future opportunities
- Listen to calls and demonstrations and provide feedback to the team
- Creating new strategies to help grow revenue streams for the Account Management team
- Manage high level deals with large organizations as well as well known brands
Our take
Lightspeed provides restaurateurs and retailers with the simplest way to run their businesses at full potential. It helps entrepreneurs offer their customers positive and memorable experiences by taking care of the day-to-day management aspects of their business.
Around 75,000 businesses processing over $17 billion in transactions annually use Lightspeed’s restaurant POS software and omnichannel retail solution to manage inventory, customer preferences, sales and reporting — all from one centralised platform. Headquartered in Montreal, Lightspeeds team is distributed across North America, Europe and Asia Pacific, now serving over 150,000 locations worldwide.
Lightspeed POS maintains a unique edge over other companies of its type because it has secured the legal rights for the sole use of certain technologies. It has two registered patents in computing, calculating categories. These patents certify that Lightspeed POS is the sole owner of this intellectual property, which means that no other companies can use them.
Kirsty
Company Specialist
Insights
Some candidates hear
back within 2 weeks
35% female employees
7% employee growth in 12 months
Company
Company benefits
- With Lightspeed PX, you can enjoy flexible paid time off and up to 2 months remote per year with our hybrid work policy
- Equity options, because this is your company too
- Contributions to your pension plan. Your future matters
- Training opportunities to grow your skills and career
- Health and wellness credit so you feel your best
- Time off to volunteer and give back to your community
- Interest groups, from #coffee_pals to sponsored sports teams
- Computer purchase program to get your personal Macbook
Company values
- We make it matter.
- We make it happen.
- We make it together.
- We make it human.
- We make it about the customer.
- We make it data driven.
Company HQ
Old Montreal, Montreal, QC
Articles
Leadership
Dax Dasilva
(Executive Chair)Founder of Never Apart, previously Developer of Bitmovers. Studied Computer Science, Art History, and Religious Studies at The University of British Columbia. Served as CEO for Lightspeed for 17 years until 2022.
JP Chauvet
(CEO, not founder)Co-founded Chardonnat and served as CEO of Atex and as Vice President of Sales and Marketing for both Nstein Technologies and IXIASOFT.
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