Account Manager, Profitero
1-2 days a week in office
eCommerce insights platform
Job no longer available
eCommerce insights platform
201-500 employees
Job no longer available
1-2 days a week in office
201-500 employees
Company mission
To empower customers with actionable eCommerce data & insights that accelerate sales and save time.
Role
Who you are
- You have 4-7 years of relevant account management experience with a proven track record of high client satisfaction and quota attainment
- You have experience in retention, cross-selling and upselling
- You have experience supporting a SaaS based solution, preferably with an analytical focus
- You have strong analytical skills and the ability to use data to help clients make informed decisions
- You demonstrate excellent communication (written and oral) and active listening skills
- You have a strong competitive drive and are goal-driven; you have a strong desire to exceed expectations
- You are a self-starter who is highly motivated; you have the ability to quickly “think on your feet”
- Bonus points if you have eCommerce, FMCG, and/or supplier-side experience
What the job involves
- Become a trusted advisor to our clients, ensuring a high level of adoption and satisfaction with the Profitero platform by guiding them with your deep understanding of our tool and how to best leverage eCommerce data to achieve their goals
- Own retention, growth and upsell for your book of existing clients by uncovering risks, opportunities, negotiating contracts and exceeding quarterly retention and growth targets
- Drive client success through success plans, measurable outcomes and ongoing use of our client success tool (Gainsight)
- Build and manage multi-level relationships ensuring proper account level mapping
- As a product expert, best practioner, and client representative, you will provide feedback and guidance to our engineering team to inform the product roadmap and help make the tool more user-friendly and actionable
- Setting client expectations with SaaS platforms in Agile environments, consistently working to achieve a high say:do ratio
- Provide context and business perspective so that Strategy & Insights reports are actionable and relevant to business teams
- Use excellent communication, influence and collaboration skills to solve problems
- Be or become an eCommerce expert
Otta's take
Theo Margolius
COO of Otta
Data is an invaluable tool that can have a huge impact on businesses if utilised in the most efficient way. As business becomes more global and with advancements in technology, the volume of data available to companies is vast, and with this comes that task of scanning this data and translating it into specific business decisions.
Profitero aims to give business the technology to help navigate the challenging terrain of eCommerce. Its team aims to work with companies to find custom breakthroughs in data and create concrete personalised plans for driving growth.
Profitero works with 4,000+ brands globally and operates in over 50 countries, collecting a whopping 24TB of data daily. This puts the company in a great position to capitalize on further growth in the industry as the demand for data driven decisions increases. Its 2022 acquisition by Publicis will help it reach a wider market of brands already served by the Publicis Groupe's portfolio of media, data and commerce solutions.
Insights
Company
Funding (last 2 of 7 rounds)
Apr 2020
$20m
SERIES B
May 2018
$10m
LATE VC
Total funding: $49m
Company benefits
- Attractive bonus scheme
- Employee Healthcare Plan
- Life Assurance
- Group Income Protection
- Dental care plan
- Eye care scheme
- 24-hour online GP service
- Company pension scheme
- Cycle to work scheme
- 25 days holiday plus bank holidays
- Birthday day off
- Gym membership at up to 40% off
- Frequent social events
- Employee referral program
- Personal employee development plan
- Profitero Hero scheme
- Flexible working hours
Company HQ
Downtown Crossing, Boston, MA
Articles
Founders
Vol Pigrukh
(Director)Experience in sales and operations and online sales at Google. Previously CEO at Profitero since 2010.
Kanstantsin Chernysh
(CIO)13 years experience as CIO and co-founder at Profitero.
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