Inbound Product Management Director, ServiceNow
Agent Skills
$207.3-362.7k
+ Variable/incentive compensation. Salary applicable to positions in the Bay Area only
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$207.3-362.7k
+ Variable/incentive compensation. Salary applicable to positions in the Bay Area only
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Typically requires 15+ years of enterprise application product management experience
- Strong leadership and team management skills
- Proven ability to work across boundaries and win as a team
- Willingness to roll up sleeves to get things done
- Effective communicator, able to present to executives, customers, and engineers
- Thought leadership in AI industry trends, competitive landscape and whitespace opportunities
- Ability to handle multiple competing priorities in a fast-paced environment
- Veteran practitioner of Agile methodologies
- Knowledge of the ServiceNow platform and current applications portfolio is a huge plus
What the job involves
- ServiceNow is seeking a visionary Director of Product Management machine learning and artificial intelligence for agent and fulfiller workflows within the Platform Product AI team
- Your work will have central importance across our BUs, and you will be called upon to inspire, collaborate, and influence across organizational boundaries to drive industry-leading productivity improvements for our customers
- In this role, you will be working at the forefront of Service Now's work with Generative AI
- Drive the overarching trajectory of our AI/ML strategy for agent/fulfiller use cases, especially the growth of the Now Assist suite of generative AI applications
- Work closely with engineering, design, UX research, AI research, and customer success teams to deliver compelling product capabilities that enhance agent productivity and facilitate customer adoption of ServiceNow AI features
- Support BU leaders in bringing Generative AI capabilities to their markets
- Conduct market research and engage with customers to understand their needs, workflows, and pain points to inform product decisions
- Analyze competitive offerings to ensure our agent productivity features remain competitive and innovative
- Lead, mentor, and develop a team of product managers and associates, fostering a culture of innovation, collaboration, and customer-centricity
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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