Customer Success Onboarding Manager, LeanIX
1-5 days a week in office
Continuous transformation platform
Open for applications
Continuous transformation platform
501-1000 employees
Open for applications
1-5 days a week in office
501-1000 employees
Company mission
To enable continuous transformation in enterprises.
Role
Who you are
- 2-5 years of experience in an internationally operating consulting company (B2B) for IT Management projects with direct customer interaction in IT organizations)
- Exceptional written and communication abilities
- Proven track record of managing multiple concurrent projects/ initiatives with varying complexity levels
- Excellent problem-solving skills
- Self-starter with prior experience navigating complex customer environments
- Understanding of IT organizations, development of IT applications and IT operations for Enterprise companies
- Experience in project management and project methods is a plus
- 1 year working knowledge with Gainsight (or similar)
- Bachelor’s degree
- PMP certification a plus
What the job involves
- The Customer Success Onboarding Manager is a fundamental member of the LeanIX team
- This person is to be responsible for the onboarding of accounts new to LeanIX
- They will also oversee the planning, organizing, management, and execution of onboarding tasks and ensure our customers have a seamless and successful onboarding experience
- Primary contact during initial onboarding of accounts
- Communicate appropriate timeline and expectations with customers to ensure the ultimate customer experience
- Assist in the development of new processes and working with different departments to create a smooth onboarding experience
- Manage customer expectations, scope, and resources needed to successfully deliver to customers’ needs
- Coordinate technical and non-technical resources across our internal organization to ensure fulfillment of project requirements
- Develop and communicate project status, risks and issues to all levels of stakeholders, both internal and external, ranging from technical staff to executives
- Manage customer escalations/ issues, coordinating with customers and LeanIX stakeholders (e.g., customer success onboarding, sales, support, etc.)
- Be accountable for reliable and repeatable delivery processes, metrics and operational procedures
- Act as a liaison to the sales and customer success team
- Develop a foundational knowledge of the LeanIX products & stay up to date with key releases
- Translate customer feedback into product requirements
Our take
Founded in 2012, LeanIX is an enterprise architecture software company considered the ‘Google Maps for IT architects’. Its Continuous Transformation Platform offers SaaS solutions to provide IT architects and asset managers, business leaders, and DevOps teams with transparency and control over their enterprise architecture and microservices.
The company is trusted by a long list of international customers - it secured its 1000th customer in early 2023 - with notable clients including Volkswagen, Adidas and Vodafone. It has also accrued dozens of partners, including big names Deloitte and PwC.
As LeanIX continues to rapidly make new partnerships, such as with Cleanshelf and SAP (who acquired LeanIX in 2023 for $1.2 billion), its platform is becoming increasingly able to service all IT areas. Funds raised by the company have enabled it to further develop its complementary solutions for cloud governance, as well as continue international growth by adding to its offices in India, Germany, and the Netherlands.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 4 rounds)
Jul 2020
$80m
SERIES D
Dec 2018
$30m
SERIES C
Total funding: $120m
Company benefits
- You can attend external conferences and training programs, and we organize in-house meetups and lunch&learn sessions
- Our fast-moving startup environment constantly opens up new development opportunities and offers new challenges for personal growth
- Connected Remote Work Mode which means you work remotely from your home office and from one of our offices (approx. 20% of your time)
- Regular company events such as our yearly Christmas party and summer parties
- Our office is not only used for work but is also home to different meetups, table tennis tournaments, or just some beers after work with colleague
- MacBook Pro and all the accompaniments
- 500 (dollar / EUR) home office budget to purchase what you’d like to complete or improve your workspace at home!
- Flexible working hours
- Paid special leave for specific occasions such as your wedding or the birth of a child
- In our offices we have like tons of drinks like water, coffee, tea all available for free and if you like a little more variety, we also complementary some soft drinks as well
- No dress code
- Employee referral bonus
- Dogs at work - We allow our employees to have their dogs at work when they wish (only 2 dogs a day in Boston, though! Just sign your dog up on Slack).
- Our office has a fully stocked kitchen with all the best snacks, cold brew coffee on tap, tea, seltzer water, soda, and beer
- We reimburse your cell phone bill up to $85.00 each month, just submit an expense report!
- Our office has a free parking lot, as well as a complementary shuttle service that picks up and drops off at 10 T-stops located in and around Boston
- Medical, dental, vision, life, and disability benefits for all full-time employees, with coverage going into effect on their first working day
- Full-time employees are able to accrue up to 25 days of PTO each year and carry over 10 days at the end of each year
- 13 paid holidays that employees will have off, in addition to their PTO time
- Up to 16 weeks of parental leave for birthing parents, followed by an additional 4 weeks at part-time work, paid at 100% of base pay
- Employees that become a parent or guardian of a child but do not give birth can take up to 4 weeks of leave, paid at 100% of base pay
Company values
- Valuing customer outcomes over output
- Autonomous Product Teams
- Continuous Improvement
- Collaborative software development
- Craftsmanship
Company HQ
Gronau, Bonn, Germany
Articles
Leadership
André Christ
(CEO)Previously served as Managing Consultant for Deutsche Post DHL Inhouse Consulting and Interned at High-Tech Gründerfonds.
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