Customer Success, Iubenda

• At least 1 year of experience in a customer-facing role
• English native speaker level
• Knowledge of HTML, CSS, and Excel
• Strong written and verbal communication skills
• Customer-driven attitude, with a focus on patience and excellent interpersonal skills

Desirable

• We're looking for an enthusiastic Customer Success Specialist to join our Team and be responsible for the US market, improving the revenue generated by existing customers, ensuring a low churn, and maintaining relationships to guarantee customer satisfaction
• You will report to the Head of Customer Success and will be in charge of:
• Setting up calls aimed at upselling and cross-selling, by proposing upgrades and subscriptions, to let customers get the most out of iubenda’s services
• Proactively reaching out to existing customers to ensure they’re fully satisfied with their subscriptions, and provide support on their concerns
• Advising customers in choosing the best solution for their needs, helping to implement new services during the onboarding phase, and assisting with renewals

• Remote work: You can work 100% remotely or if you prefer, from one of our beautiful offices in Italy (Bologna and Milan), and Germany (Hamburg). We are used and fully structured to onboard people who prefer to work full-time remotely
• Travel allowance to visit a colleague: We'll provide you with a budget so that you can spend time with your teammates based on the other side of the world
• Company retreats and coworking gatherings: Once a year, we get together in amazing destinations to work, bond, and enjoy team-building activities. We offer fully paid week-long gatherings to places like Venice, Sicily, and the Dolomites
• Learning budget: We'll sponsor your professional growth by providing a budget for certifications, events, courses, and books
• English classes: We offer online English classes weekly, within working hours, and on several different levels. We know there's always room to improve
• Work equipment: We'll provide an equipment allowance so that you can perform at your best
• Bright and collaborative work environment: You will be part of a multicultural team of talented and experienced colleagues. Along with that, you will find a team spirit, which you would rarely find elsewhere!

Total funding: $0.1m

Ensuring GDPR compliance for any website or application can become very difficult, especially when operating internationally. Differing language and legislations can prove to be a legal minefield which requires specialised knowledge to navigate. iubenda was founded to simplify this process, generating legally compliant policies appropriate for the country of the end user, and allowing their customers to focus on their core business.