Customer Success Engineer, OpsLevel

• As such we’re looking for an agile person who can learn very quickly, change tack quickly, and be prepared for the job to evolve and change significantly over time. They’ll also need to ramp up quickly to understand our customers and our space in a lot of depth
• Previous experience working in customer support roles
• Direct experience working and communicating with customers directly over video calls, slack and/or email
• Experience working with technical teams and products
• Ability to do basic scripting and how to work with APIs
• Strong communication and presentation skills
• Able to effectively communicate and clarify the issues the customer is trying to solve so that engineering has the same understanding of the problem when their involvement becomes necessary
• You know and understand the business challenges we’re solving

• You will be working alongside our Customer Success team on helping a subset of OpsLevel customers integrate and roll out OpsLevel at their organization on a technical level
• As we continue to grow, we are looking for people interested in building systems and processes that scale, and are hoping you will bring your past experience and a desire to think critically about what works (and doesn’t work) as we build a customer support organization from the ground up
• Customer Success Engineering is a new and rapidly evolving function at the company, and we’ve got a lot to learn!
• Ongoing Success & Support - Working to ensure our customers see high adoption and usage of their OpsLevel account through regular calls and interactions in Slack and Email
• Product Feedback - Acting as the voice of the customer, relaying product feedback and requests to the product development team. Advocating for our customers’ needs. Introducing customers to new features and capabilities. Helping to facilitate avenues for product/customer partnerships
• Technical Support and Liaison - Answering technical questions independently or with the help of the engineering team when necessary. Becoming an expert on what’s coming on the roadmap and communicate back to customers when they can expect upcoming features
• OpsLevel Expert - You’ll be the first stop for customers to ask questions on how to accomplish tasks and within OpsLevel (helping them help their organization)
• Customer Training - Run through training sessions with customers on how to use OpsLevel, to help organize their service catalog, to build a service maturity rubric that fits their “golden path”, and to provide guidance on best practices

• What do I need to interview with OpsLevel?
• Not much! A working web camera, microphone, and (ideally) a quiet place with minimal background noise

• Four weeks vacation for everyone and a culture that prioritizes family over work
• We give you $500 to have whatever you need to make your home office wonderful
• We host monthly remote team lunches, delivered right to you via UberEats
• We offer comprehensive benefits (health, dental, vision, paramedical) to all our employees on day one
• We give you room to grow. We’re a startup. It's all about figuring things out together and taking ownership
• Innovation doesn’t know hierarchy. We make sure everyone is heard, considered and respected
• Two weeks paid wellness days - Your well-being is important to us! If you don't feel well, the priority is to take time off to rest and recover
• Annual company offsite for some in-person team building and work sessions

Total funding: $20m

New compound titles like DevOps, DevSecOps, and the rise of Shifting Left have developers involved in far more operational complexity than ever before. With developer talent relatively thin on the ground, burnout and high turnover is not one that employers can run. Nor can companies afford to have overworked developers compromising on software security. OpsLevel’s developer portal offers a suite of microservices designed to reduce the time developers spend on rote work, as well as simplifying and centralizing crucial operations.