Customer Experience Specialist, Flowerbx

Part Time, Weekends

Salary not provided

Hourly Rate

Entry and Junior level
London
Remote from UK
Flowerbx

Online flower-delivery service

Job no longer available

Flowerbx

Online flower-delivery service

21-100 employees

B2CB2BLifestyleFlowersInterior designeCommerce

Job no longer available

Salary not provided

Hourly Rate

Entry and Junior level
London
Remote from UK

21-100 employees

B2CB2BLifestyleFlowersInterior designeCommerce

Company mission

To become the go-to global authority on living beautifully and sustainably.

Role

What the job involves

  • Handling inbound and outbound calls, e-mails with Customers and Logistics Partners
  • The resolution of consumer issues and complaints including consistent follow up and escalation where necessary
  • Following through enquiries from inception to completion

Salary benchmarks

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Insights

Led by a woman

53% employee growth in 12 months

Company

Company benefits

  • A monthly flower subscription and discounted products
  • Private health and dental care
  • Life insurance that comes with a gamified wellbeing app
  • Employee Assistance Programme (EAP)
  • Pension contribution
  • 25 days’ annual leave (plus bank holidays)
  • Day-off for your birthday
  • Time off to support your favourite charity

Funding (last 2 of 3 rounds)

Aug 2025

$1.7m

SERIES A

Feb 2019

$5.7m

EARLY VC

Total funding: $9.4m

Our take

Flowerbx is a luxury D2C flower delivery service, offering fresh blooms and accessories delivered throughout Europe, as well as the East and West Coasts of the United States.

Clients are presented with a diverse selection of over 300 seasonal flower varieties to choose from. Operating at scale enables Flowerbx to directly source flowers from growers in the Netherlands, resulting in flowers that are not only fresher but also more cost-effective compared to those found in wholesale markets.

With funding under its belt, Flowerbx is strategically directing its attention to expanding its presence in the US market, broadening its product range, and advancing its logistics technology. This feeds into the startup's ambitious aspiration to establish itself as a premier provider of premium flowers in the United States.

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Freddie

Company Specialist at Welcome to the Jungle