Growth Marketing Manager, Thumbtack

Paid Social

$115.6-176k

Salary dependent on location

Excel
Google Sheets
Senior level
Remote in US
Thumbtack

Local services marketplace app

Open for applications

Thumbtack

Local services marketplace app

1001+ employees

B2CB2BMarketplaceHome improvementConstruction

Open for applications

$115.6-176k

Salary dependent on location

Excel
Google Sheets
Senior level
Remote in US

1001+ employees

B2CB2BMarketplaceHome improvementConstruction

Company mission

Thumbtack's mission is to help homeowners care for their homes, all the way from minor retouching to fundamental remodelling projects.

Role

Who you are

  • We are looking for a growth marketer that has deep expertise in social marketing and experience working across multiple digital marketing functions, especially within the performance marketing landscape - Paid social platforms like Meta, Tiktok, Pinterest etc, Organic social, Influencer Marketing, Mobile App Install etc
  • The ideal candidate is energetic and a self-starter willing to dig in and support other channel managers to maximize their potential
  • BS or BA, focus in marketing or quantitative discipline (Statistics, Business, Economics) preferred
  • 5-7 years of experience managing, scaling & overseeing performance and media marketing channels like Meta (FB and Instagram), Tiktok, Pinterest, Influencer Marketing
  • High attention to detail and the ability to set and hit aggressive project deadlines
  • Ability to thrive within a fast-paced, high stakes but incredibly supportive Growth Marketing team
  • Clear, concise communication style and comfort working with a diverse group of people
  • Highly analytical and data driven with a strong proficiency in Excel/Google Sheets (pivot tables, vlookups) and experience running incrementality tests
  • Experience handling upwards of $XXM yearly program budgets

Desirable

  • Experience with scaling Tiktok & Pinterest to $XXM in annualised spend
  • Experience in a marketplace company and/or high-growth startup
  • Experience testing new channels from scratch
  • Experience with other digital marketing channels

What the job involves

  • We’re a team of strategic marketers focused on attracting, acquiring, and engaging with customers across their homeownership journey, all while building an enduring brand
  • We work closely with cross-functional partners (Brand, Product, Engineering, and Data Science) to drive growth on both sides of Thumbtack’s marketplace
  • We are nimble, and innovative and our team’s mission is to help customers solve their home care needs by discovering and using Thumbtack’s platform
  • They can hit the ground running and work effectively with little oversight
  • They help their team prioritize and manage their own work, clearly tying it to the goals of the larger team, and the business as a whole
  • Optimize & scale Thumbtack’s social strategy, identifying new opportunities for customer growth
  • Transform customer and performance data into actionable insights that inform our experimentation roadmap
  • Own day-to-day management and optimizations - bid & budget management, target audience development & refinement, creative iteration, reporting and measurement
  • Audit and provide improvements to existing tech stack for Meta and Tiktok
  • Work closely with other channel managers and data science partners to understand the performance of campaigns and tests
  • Partner with cross-functional martech eng and analytics teams to build automation and scalable tools (e.x. audience automation, creative optimization, campaign building, performance reporting, and forecasting)
  • Partner with the brand and creative teams to concept, produce, refine, and iterate thumb-stopping performance branding creative that tells our brand story while achieving KPIs
  • Own the tracking, attribution, and measurement of performance metrics (ROAS, incrementality, lift, etc.) using a combination of in-house and third-party data
  • Own reporting and communication of progress towards performance targets
  • Manage external partners (agencies, account partners, vendors) to improve performance, explore new platform opportunities, secure access to beta features, and provide value to other Thumbtack teams

Our take

ThumbTack is a local services marketplace app that pairs customers with skilled professionals. Instead of simply searching for a professional, users provide ThumbTack with details of the job they need completing and the professionals then pitch their services to the potential customer using credits. ThumbTack makes its money by charging the professional for these credits.

It positions itself as something a little different in a saturated local services space that is dominated by companies like Angie’s List, TaskRabbit, Yelp, eBay, and Amazon. It also focuses on a broad range of professionals, from traditional home services like electricians and painters to photographers, personal trainers, and birthday party magicians.

The COVID-19 pandemic saw a boost in business for ThumbTack as more people stayed at home and made changes to their properties, increasing the demand for home professionals. In fact, after 2019, the company doubled in value to $3.2 billion with its 2021 raise. Now its updated app has 30 new features, and the company is partnering with the likes of trade-powering platform and Unicorn ServiceTitan, indicating Thumbtack's sustained sway in the market.

Freddie headshot

Freddie

Company Specialist

Insights

Top investors

Few candidates hear
back within 2 weeks

-5% employee growth in 12 months

Company

Funding (last 2 of 9 rounds)

Jun 2021

$275m

LATE VC

Jul 2019

$150m

SERIES F

Total funding: $699.4m

Company benefits

  • Parental leave
  • Health insurance
  • Community matters | Sure, our ways of connecting have changed. But we haven’t missed a beat, from virtual concerts to “TTversary” celebrations to weekly catch-ups
  • Always be improving | We bring out the best in our colleagues — and our product — by pushing each beyond what we believe we’re capable of. We give honest feedback, even when it’s hard
  • Wellness is a way of life | We promote balance with generous PTO and company-wide holidays — and find our centers every Wellness Wednesday with yoga featuring a Thumbtack pro
  • A worthy mission | In a world where tech is often seen as eroding good jobs, we’re helping small business owners thrive. Our product makes entrepreneurship accessible to everyone
  • Driven by our values | Our values are the compass by which we make all our decisions. Each one matters: Lead with why, Make it count, Own it, Choose teamwork, and Say what you mean
  • Plus, amazing benefits | All the benefits you’d expect, plus a few more: generous parental and fertility benefits, $1800 for Thumbtack services per year and a $1200 remote work stipend
  • Virtual-first working model coupled with quarterly in-person events and Camp Thumbtack
  • 20+ company-wide holidays including two week-long shutdowns
  • Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila
  • Cell phone and WiFi reimbursements
  • Subscriptions and Employee Assistance Program for mental health and well-being

Company values

  • Purpose - lead with why
  • Impact - make it count
  • Responsibility - own it
  • Collaboration - choose teamwork
  • Communication - say what you mean

Company HQ

SoMa, San Francisco, CA

Articles

Leadership

Having studied at Columbia University, Marco co-founded Thumbtack in August 2008. He has served as CEO since January 2009.

Jonathan started his career creating financial market reports for the White House before co-founding Thumbtack in 2008. Currently Founder at Powerset and Athena.

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