Technical Support Engineer, Polly
3-5 days a week in office
End-to-end capital markets ecosystem platform
Open for applications
End-to-end capital markets ecosystem platform
101-200 employees
Open for applications
3-5 days a week in office
101-200 employees
Company mission
To help capital markets and secondary teams operate faster, smarter, and more profitably with best-in-class technology configured for each customers' unique workflows and needs.
Role
Who you are
- You have 5+ years of Customer Service experience under your belt and are looking for your next challenge in a hyper-growth, fast-paced, industry disrupting, SaaS company
- You are excited to work with emerging technologies and modern tech stack with a collaborative team, where you will have a direct impact on the customer experience
- Technically oriented – willing to learn new systems quickly and savvy in tools like Postman, API, Dev Console, Kibana
- Passionate about customer support and about the role it plays in making a customer-centric team successful
- Ability to communicate technical problems in a elegant and tactful way
- Strong communication and writing ability
- Empathy, diplomacy, tact, and poise under pressure when working through customer issues
What the job involves
- Become a Technical escalation and resource for the CS team
- Convert technical details into thoughtful understandable Customer responses
- Identify, reproduce, and document bugs for the engineering teams
- Make active contributions to help achieve team goals and successes
- Complete Level 2 support for customers and identify whether the customer request is related to user error, a bug, customer training, or a product feature
- Assist the Professional Services team as needed with technical implementations
- Effectively resolve customer inquiries in a considerate and timely manner via email, chat, and phone
Our take
Many of the processes in the mortgage industry have remained unchanged for decades, and huge amounts of money are spent on tasks that have the potential to be automated. This is the gap that Polly fills, with its SaaS solution for mortgage lenders, that can automate mortgage loan pricing and sales, as well as offering data-driven analytical insights.
In an industry worth trillions of dollars, Polly has found its place in providing flexible and innovative time-saving solutions for repeatable mortgage capital market tasks. With product and pricing, loan trading, and analytics capabilities, the company offers its clients comprehensive control to modernize their workflows, and has been rewarded by rapid growth and an increasing customer count.
Funding raised by Polly is cited to go towards accelerating innovation - including by investing in AI and ML capabilities - as well as growing its ecosytem of partners, hiring talent, and delivering even better products for its customers.
Steph
Company Specialist
Insights
Company
Funding (2 rounds)
Jan 2022
$37m
SERIES B
Mar 2021
$15m
SERIES A
Total funding: $52m
Company benefits
- Competitive salaries
- 100% paid medical/vision/dental/disability/life insurance
- Unlimited PTO
- Remote environment
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Adam Carmel
(CEO)They worked as the VP of Provident Funding Associates for over 6 years before founding Ethos Lending in April 2019. After over 5 years, they left this CEO position to found Polly in April 2019.
Salary benchmarks
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