Senior Renewals Manager, Cision
PR and marketing software
Open for applications
PR and marketing software
1001+ employees
Open for applications
1001+ employees
Company mission
To use their software to provide prompt and professional resolutions that allow PR and Marketing professionals to focus on optimal communication.
Role
Who you are
- The ideal candidate will have a strong background in selling and influencing, an ability to interpret and analyze key data, be an excellent communicator in both oral and written form, possess sound Microsoft Office and related skills, exposure and/or a degree of competence with Salesforce or similar CRM platforms and able to demonstrate prior success in similar endeavors
- Bachelor’s degree
- Minimum of 5 years of experience in Renewals, Account Management, Customer Success required. Manager or Team Lead experience a plus
- Experience in customer retention and growth, with demonstrated track record of driving improved customer retention and lifetime value
What the job involves
- The Sr. Manager, Retention Deal Flow will take charge day to day of Retention and lead the development and implementation of comprehensive retention strategies for our CisionOne and Comms Cloud platforms
- With a focus on achieving measurable outcomes in reducing churn rates and maximizing customer retention, responsibilities include analyzing churn data, collaborating with sellers, managers, cross-functional teams, and customers to understand the market needs and improve outcomes
- The Sr. Manager, Retention Deal Flow will work to develop and drive initiatives to increase customer lifetime value and satisfaction
- This is a hands-on role with the successful applicant expected to actively sell and close key customer deals and to coach and develop the team to increase closed/won retention rates
- Develop retention strategies
- Customer lifecycle management
- Churn analysis and mitigation
- Direct seller/manager coaching
- Customer segmentation & personalization
- Performance monitoring and reporting
- Team leadership and development
Otta's take
Theo Margolius
COO of Otta
As marketing and PR continues to be digitised, software that helps streamline and make their communication more efficient is in high demand. Cision ranks amidst the top PR Software companies and boasts over 100,000 public relations and marketing professionals globally.
The company is well established as a Media and Influencer Targeting Software and has rapidly become the market leader. As influencers have become more plentiful and effective, there is a forecast growth of brand spend on influencer marketing. Tools such as Cision are therefore looking to be in higher demand.
It is a global enterprise with a vast team of over 2000 employees, making it a company able to deal with high-frequency requests. Cision is already ranked as a leader in the $3 billion communications intelligence software and services market. In February 2023, Cali Tran took over as CEO, having previously led the influential Brandwatch which was one of four high-profile acquisitions made by Cision between 2021 and 2023.
Insights
Some candidates hear
back within 2 weeks
-2% employee growth in 12 months
Company
Company benefits
- Career progression opportunities
- Dental and healthcare plan
- Employee Assistance Programme (EAP)
- Learning Portal
Company values
- STRONGER TOGETHER
- BE REAL. BE YOU
- IMAGINE THE IMPOSSIBLE
- MAKE AN IMPACT
- OWN IT
Company HQ
New Eastside, Chicago, IL
Articles
Founders
Cali Tran
(CEO (Not Founder))Previously CEO at Brandwatch and Valassis and President at Centerfield and Vericast.
Salary benchmarks
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Diversity & Inclusion at Cision
Jasmin Zamora (Director, Engagement and Inclusion )
- Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best
- We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success
- Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com
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