Senior Customer Success Manager, Adjust
$80-110k
Marketing analytics platform
Be an early applicant
Marketing analytics platform
501-1000 employees
Be an early applicant
$80-110k
501-1000 employees
Company mission
To make mobile marketing simpler, smarter and more secure.
Role
Who you are
- 5+ years of work experience in Customer Success or Sales roles, especially within mobile user acquisition
- Ability to find growth opportunities within your accounts by adding value
- Ability to oversee projects and solid handling of project management tools
- Ability to work autonomously and own relationships with customers
- Strong interest in understanding the marketing and software setup of clients to be able to advise customers in building a state of the art mobile app tech stack
- Proactive personality who enjoys engaging with customers
- Excellent communication skills in English
- High level stakeholder management skills & a great team player
What the job involves
- As a Senior Customer Success Manager you will be responsible for maintaining a strong relationship with existing clients and ensuring their success through utilizing Adjust’s suite of tools.
- With your knowledge and deep understanding of the adtech, mobile advertising and/or media industry you bring the right expertise to provide a consultative approach to our customers. Your main goal is to focus on the success of your customers, enabling them to improve their business while increasing lifetime value for Adjust and preventing churn. You will join a global team that is dedicated to putting customers first
- Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
- Enable successful roll-out of Adjust to customer employees
- Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
- Identify opportunities for customers to act as Adjust advocates
- Work with customers on contract renewals, and expansion opportunities
- Marshall resources across the Adjust org as needed to support customers needs
- Represent the voice of the customer to inform our product roadmap
Our take
Adjust is a marketing platform specialising in mobile measurement and fraud prevention. The platform allows mobile developers to better understand user journeys and empowers digital marketers to make smart business decisions through its market-leading suite of products.
Adjust sets itself apart as it is the only mobile measurement provider that offers software which automatically optimizes mobile marketing campaigns. The company counts over 50k apps among its clients, including SoundCloud, Spotify and Yelp.
In 2021, AppLovin acquired Adjust for an estimated $1 billion, signaling a period of growth and partnerships.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 4 rounds)
Jun 2019
$227m
SERIES E
Oct 2015
$17m
SERIES D
Total funding: $255.9m
Company benefits
- Education budget for ongoing professional development & continuous learning
- A three-week onboarding program like no other, where you’ll learn the ins-and-outs of our product (remotely and after the pandemic again onsite in our Berlin HQ)
- Flexible work schedule and vacation policy
- Additional health insurance
- Subsidised fitness membership
- Mental health support with qualified therapists
- WFH program with remote online events (workouts, coffee chats, team events, games, etc.)
Company values
- Come as you are
- Lead the way
- Communicate openly
- Be responsible
- Give and take
- Have fun with it
Company HQ
Kollwitzkiez, Berlin, Germany
Articles
Leadership
Manuel Kniep
(Co-Founder & Principal Engineer)Previously Co-founder & CTO at Campus Vision for 5 years and IT-Director (CTO) at DS Digitale Seiten for 1 year.
Paul H. Müller
(Co-Founder & Key Advisor to the CEO)Previously Co-Founder & CEO at Müller & Wulff for 3 years and Co-Founder & CEO at Rapidrabbit also for 5 years.
Salary benchmarks
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