Technical Support Engineer, Dynatrace
$80-90k
2 days a week in office
Digital and application performance monitoring
Be an early applicant
Digital and application performance monitoring
1001+ employees
Be an early applicant
$80-90k
2 days a week in office
1001+ employees
Company mission
To deliver answers and intelligent automation from data.
Role
Who you are
- Troubleshooting is your passion
- Enterprise application support experience
- You are fascinated by technical challenges and think outside the box
- Enjoy being creative and show a high-energy with a passion for winning
- Strong communication and presentation skills
- Self-motivated with a strong work ethic
- Hands-on team player and proactive person of action
- Passion for exchanging knowledge with other colleagues and suggesting product improvements
- 1+ years of related technical work experience supporting/developing Python or other OOPL based applications
- Bachelor's degree or relevant technical related experience or training
- 1+ years of experience working with SaaS applications and infrastructure technologies
Desirable
- 3+ years of related technical work experience supporting/developing Python based applications
- Experience with software support and troubleshooting
- Knowledge of Python framework(s) (i.e. Django, Flask, etc.)
- Experience writing and debugging complex Python applications
- Exposure to Java (JMX and PMI), .NET Development, or other programming languages
- Experience with database technologies (MS SQL, Oracle, IBM DB2)
- Exposure to Prometheus scraping
- Exposure to SNMP
- Experience with network troubleshooting
- Relevant industry certification with a focus on Python (ex. Python Certified Entry-level Programmer, Certified Professional in Python Programming, etc.)
What the job involves
- As a Technical Support Engineer, you will be an integral part of our customer support and success
- You will work on troubleshooting our platform for Dynatrace clients, working in multiple technical environments, on multiple languages, throughout the digital ecosystem
- In this role you will receive continuous opportunity to learn new technology and grow as a true “technologist”
Application process
- To be considered for this position, please upload your resume/CV
Our take
Dynatrace is a software intelligence platform that is providing monitoring and analytic solutions as well as automation capabilities that allow clients to automatically scale their applications. Designed to help organizations better understand and optimize their cloud operations, it allows them to deliver software at a faster and more secure rate.
Recognized as a leading provider of software intelligence solutions, the Dynatrace platform is utilized by some of the world's leading brands, including 72 of the Fortune 100, to optimize their customer experiences and provide an overall more innovative IT operation.
The company has received numerous awards in recognition for its position within the technology industry. In 2022, Dynatrace won 3 major awards - the best place to work, the best global culture, and the best company outlook, as well as being named a leader in the Gartner Magic Quadrant for APM and Observability for the second year in a row. Dynatrace has a strong reputation in its field for its innovation and customer satisfaction, bolstering its position as a leader and helping further its name within the industry.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 4 rounds)
Jan 2011
$4m
EARLY VC
Aug 2008
$12.9m
SERIES B
Total funding: $24.4m
Company benefits
- Full remote working options to hybrid ones combining home and in-office work
- Career development program supporting you in achieving your career goals
- Unlimited personal time off
- Employee stock purchase plan
- Transportation/commuter stipend
- Medical/dental benefits
- Company matching 401(k) plan for retirement
Company values
- Teamwork: We strive to be helpful, respectful, and candid with all of our teammates. We focus on finding solutions that support not only our individual work, but for the team around us.
- Innovation: A radically different product requires a radically different mindset. So, we constantly challenge the status quo and our own assumptions to find new horizons and disrupt the competition.
- Walk the talk: We deliver what we promise to our peers and to the market – creating solutions that simply work; that are easy, robust, and valuable.
- Customer-first: We try to understand the why before we try to find the way. We listen, collaborate, and attempt to resolve any issues that our clients may have, and strive to WOW them with our technical expertise and compassionate approach.
- Integrity: We respect and value differences. We’re kind and professional to all, but don’t hesitate to challenge opinions and ideas. Above all, we’re honest with ourselves, our team, and our customers.
Company HQ
North Waltham, Waltham, MA
Articles
Leadership
Bernd Greifeneder
(CTO & Co-Founder)Previously the CTO and Senior Vice President at ruxit. Also worked as a Chief Technology Officer/Chief Software Architect at Segue Software.
Sok-Kheng Taing
(Co-Founder)Previously worked as the Head of eBusiness at Büro Handel. Now is on the Advisory Board for Fachhochschule Oberösterreich and the Chairwoman of the Supervisory board for Neoom Group.
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