Customer Support Associate, Choco

Spanish Speaker

Salary not provided
Junior level
Barcelona

3-5 days a week in office

Choco

Enabling a sustainable food system

Job no longer available

Choco

Enabling a sustainable food system

201-500 employees

B2BSustainabilityFoodSaaSMobile

Job no longer available

Salary not provided
Junior level
Barcelona

3-5 days a week in office

201-500 employees

B2BSustainabilityFoodSaaSMobile

Company mission

Choco's mission is to lead a change in one of the oldest industries on the planet.

Role

Who you are

  • You are fluent in Spanish and English (C1-C2)
  • You bring 1-2 years experience in Customer Support, ideally in a tech company
  • You have strong communication skills across channels: phone, email and live chat
  • You are customer centric, ready to go the extra mile and find creative solutions for our users
  • You are a team player and develop strong working relationships, collaborating well with your peers and stakeholders
  • You are eager to constantly learn new skills and take on new responsibilities
  • You thrive in fast-paced environments which require a strong level of ownership and a “hands-on” mentality

What the job involves

  • Be the first line of support on Live Chats to our network of restaurants using Choco
  • Help our restaurants in understanding the Choco App and how to place orders successfully
  • Assist our vendors in managing incoming orders while offering a great experience to their customers
  • Be responsible for troubleshooting integration related issues with our premium vendors
  • Monitor order transmission failures and ensure they get successfully received and processed
  • Process administrative requests from both our customers and internal teams
  • Closely collaborate with Sales, Account Management and Implementation Management to offer the best user experience to our customers
  • Improve the efficiency of our processes and tools and launch initiatives to improve the quality of our service

Otta's take

Xav Kearney headshot

Xav Kearney

CTO of Otta

The restaurant industry has seen vast technological innovations throughout the last decade, yet the state of supply chain ordering and administration does not reflect this. Restaurants are still using archaic paperwork to order from suppliers, and this has the tendency to become clunky, inaccurate, and result in food waste. Choco exists to improve this situation by connecting restaurants and suppliers through its food ecosystem management software.

Choco isn't the only company to notice the potential for disruption in this space, but it has taken a unique approach by providing bespoke inventory applications and analytical tools to both restaurants and suppliers. It has a large and rapidly growing userbase and its supply chain now links more than 30,000 businesses, with more than £1.2 billion in goods traded on its platform.

Choco raised large amounts of capital in several funding rounds and achieved unicorn status with a valuation exceeding $1 billion. It has eyes on expansion, currently working with clients across the U.S. and Europe but planning to begin operations in South America, the Middle East, and Asia in the near future.

Insights

Top investors

Some candidates hear
back within 2 weeks

5% employee growth in 12 months

Company

Employee endorsements

Hard working team

"An incredible operations team who works hard every single day. They build genuine relationships with every interaction they make. So blessed to be..."

Funding (last 2 of 6 rounds)

Feb 2023

$27.2m

LATE VC

Dec 2022

$35.9m

LATE VC

Total funding: $337.7m

Company values

  • Team
  • Ownership
  • Focus
  • Understanding

Company HQ

Kreuzberg, Berlin, Germany

Founders

Experienced as Global Venture Development Manager and CEO of Rocket Internet SE. Co-founded Choco as CEO in 2018.

Before co-founding Choco freelanced in product & marketing with Ace & Tate, BuzzHire and UpLabs. Before that was Senior Venture Associate with EPIC Companies and the Head of Marketing Intelligence for Global Savings Group.

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