Reporting Analyst, Workday
Customer Support
Enterprise management cloud platform
Be an early applicant
Enterprise management cloud platform
1001+ employees
Be an early applicant
1001+ employees
Company mission
To provide an all-in-one management cloud solution for the rapidly changing business requirements of the modern world.
Role
Who you are
- You will have an inquisitive nature, with strong research and analytical skills, digging deep to find solutions to a variety of time-sensitive and business-critical reporting issues raised by our customers
- If you like report writing, interrogating data and business logic, and solving problems, you will love to work in our organisation where drive, innovation and excellence is at the forefront, and encouraged daily in a fast-paced and multi-layered organisation
- 4+ years experience in a data analysis role, or supporting and/or implementing Reporting solutions for enterprise software applications; Software as a Service companies preferred
- Bachelor's Degree in Computer Science or Information Management related field, or equivalent experience
- Strong analytical and problem-solving skills with a proven track record in delivering reporting solutions and driving product improvement initiatives
- Experience in balancing multiple urgent issues concurrently
- Excellent verbal and written communication with the ability to translate logic and data into actionable items for audiences of varying technical abilities, including but not limited to functional end-users and executive partners
- Enterprise-level support experience, leading and driving customer escalations
- The ability and desire to quickly absorb new technologies and features
- Experience with knowledge management and collaboration products such as Confluence and Jira, as well as other tools including Salesforce and Slack
- Experience in key product areas such as Human Capital Management, Financial Management, Report Writing and/or Analytics
- Business fluency in German or French is a plus
What the job involves
- We are seeking an analyst with established experience in report writing to provide support to our customers and consultants with their Workday Reporting configurations
- Develop technical expertise in various Workday technologies, with particular focus on our Reporting framework and the Report Writer tool
- Investigate issues in our customers’ Workday environments; evaluate report configurations, diagnose root cause, provide workarounds, and collaborate with colleagues in various roles to resolve product defects
- Handle a queue of customer-raised Reporting cases, prioritising issues based on severity and customer impact
- Handle sensitive, sometimes escalated customer issues and product regressions, working closely with our Product Management and Development teams to arrive at solutions for our customers
- Collaborate with Quality Assurance, Product Management, Development, and Professional Services teams to highlight customer reporting trends and identify areas for enhanced functionality and tools
- Research and decipher sophisticated business processes while staying ahead of improvements and new features in a constantly evolving environment
- Contribute to the internal and customer-facing Knowledge Management Systems by writing and updating Knowledge Articles
- Participate in our 24X7 support global coverage plan
Our take
Workday is a cloud-based software vendor that provides management of workforces and finances. The company uses a single database for workforce management and financial management to offer integration and optimize business intelligence across companies. It has added to the packages and tools it offers over the years, providing analytic options that allow companies to combine third-party data with information collected by Workday.
Workday has acquired and paired up with many other companies to keep expanding its offering. In 2021, it purchased the employee feedback platform Peakon in response to the growing need for managers to be able to survey workers and collect satisfaction data without face-to-face meetings. The company has also bought and developed many financial tools and HR management tools.
The company’s goal is to provide end-to-end back office services and while there are other providers, such as UKG Pro and Ceridian HCM, Workday’s broad offering helps them to stand out. Though it faced a tough global market in 2023 and has shed some of its headcount, Workday has seen a 6.5% gain in value in the first quarter of 2024. It is now focusing on growth and developing the AI capabilities of its platform. .
Kirsty
Company Specialist
Insights
Many candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2011
$85m
SERIES F
Apr 2009
$75m
SERIES E
Total funding: $215.3m
Company benefits
- Company equity
- Vision and dental insurance
- Work from home opportunities
- Health insurance
- Virtual primary care
- Flexible time-off policy
- Global mental health resources
- Global dedicated on-site clinical counselors
- Global well-being days
- $25k fertility/family planning benefits
- North Star financial wellness
- Retirement funds and matching
Company values
- Employees - Most fundamentally, people are the core of our business. Without them, we would not have a business. We hire the best and expect great accomplishments
- Customer service - Every investment and decision we make has our customers in mind, and we pull out all stops to make the satisfaction of our customers paramount
- Innovation - We aim for innovation not only in our development organization but also in the way we approach all aspects of our business
- Integrity - We say what we mean, and mean what we say. We stick to our commitments, treat everyone equitably, and communicate openly and honestly
- Fun - We also feel it’s important to have a sense of humor. We like to laugh—it makes our work that much more enjoyable. We also invest in community and company events that help our employees and their families feel a connection to Workday beyond business as usual
- Profitability - Long-term economic success is what helps us provide employees and customers with the best productivity tools, solutions, and services. While important, profitability is not why we exist. Simply put, at Workday we exist to make and provide great products and services
Company HQ
Pleasanton, CA
Articles
Leadership
Aneel Bhusri
(CEO)Worked for Morgan Stanley for 3 years and took a Stanford MBA, before spending almost 6 years at Oracle as SVP. Co-founded Workday in 2005 while working as a Greylock Advisory Partner.
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