CRM Administrator Student, Secret Escapes

• Fluent or native German speaker
• A good communicator, able to share your ideas and findings clearly
• Self-starter with an entrepreneurial mindset, able to both create and convert opportunities
• Results-driven and open-minded
• Someone who loves being part of a great team, and shaping a positive team culture
• Supporting our ‘test and learn’ approach to optimise communication effectiveness
• Liaise with cross functional teams on promotional plans in order to convert, reactivate and retain members

• Please note this is a 3 month fixed term contract for a working student to join us on a 20 hour week basis
• As a working student within the CRM team, you will be joining the talented team that ensures we successfully create, deliver and report on all our high-quality email and push marketing campaigns
• Reporting to the Senior CRM Manager UK, the CRM Executive is responsible for the end to end management and production of core, media and partnership customer communications – with a focus on driving efficient processes and improving customer engagement and long-term sales in line with Email and Loyalty strategy
• Managing email production, from the initial briefs to content, targeting, data selection, campaign deployment and reporting (we pride ourselves on being email experts)
• Analysing high-quality marketing campaigns (emails and push notifications)
• Ensuring we maximises the lifetime value of our customers, by delivering the smartest, best in class CRM experience
• Using Microsoft Excel with confident data skill
• Tracking competitors activities

• 20% staff discount of all Secret Escape bookings
• Holiday parties and quarterly results celebrations
• 25 days holiday (excl. bank holidays)
• Work from home opportunities

Total funding: $292m

Secret Escapes operates a “members-only” site with hand-picked hotel and holiday time-limited offers. Each week it runs short ‘flash sales’ with as many as 140 sales going on at any one time, providing access to boutique experiences even to those who couldn't normally afford them.