Senior Product Manager, Mastercard
Technical
CA$87-139k
Global payments technology company
Job no longer available
Global payments technology company
1001+ employees
Job no longer available
CA$87-139k
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- Bachelor’s degree required
- Demonstrated track record of championing cross-functional and cross-regional initiatives and driving initiatives to the desired outcome
- Your customer centric focus with a proven ability to establish productive working relationships both internally and across customer organizations is key to your success
- You can present complex information and recommendations in an easily understood and impactful way
- Clear, concise and strong verbal/written presentation and communication skills are essential, with advanced use in Excel and PowerPoint
- Strong analytical and problem-solving skills
- You are proactive, curious to learn, and eager to crack complex topics
- Strong attention to detail and quality
- Self-motivated, operates with a sense of urgency
- Understands and can explain the business context and the associated customer use cases
- Experience contributing data-driven reports into consultative discussions to resolve and improve product enablement and approval rates with our customers
What the job involves
- The Product Manager is a member of the Mastercard's Decision Management Platform(a.k.a DMP) team
- This position will be responsible for day-to-day interactions with Regional Product leads and Development managers, release team and other stakeholders
- At times, collabrating with our customers to monitor and ensure product and programs performance is also on the list
- They will develop and lead sancation service program in partnership with Product team to increase approval rates and minimize specific program performance and act as a first point of contact for SEND Program of DMP to solve for Mastercard Send Enablement queries from Send customers to ensure product reach
- Develop and lead SEND program in partnership with variaous teams collabrating in same project to plan development, schedule releases, increase approval rates and minimize specific program performance issues, troubleshooting and investigating issues that arise as part of general daily business scenarios
- First point of support for DMP SEND program to solve for Mastercard Send Enablement queries from Send customers to ensure product reach establishing productive, professional relationships with key personnel in issuer accounts as well as internal cross-functional teams
- Proactively support lower approval rate use case analysis and resolution by establishing contact with Product and development teams to resolve acceptance issues and join Customer calls as SME to address approval rates and declines reasons
- Develop analysis and insights based on approval rates and card enablement and validate system setup, working with appropriate internal partner to ensure accuracy
- Support testing efforts with Product, and protentially with Issuers, to validate SEND enablement and expand testing capabilities in every region and for all card types and applicable use cases
- Manage the Variance Management process, discuss the Enablement opportunities with Product and Project management teams, and provide regular monitoring updates
- Taking briefs directly from the client and implementing these to achieve good outcomes is an important part of the role. Consolidating Voice of Customer information to inform product enhancement
- Learning and understanding the systems and processes behind what we do in order to get the best result in the fastest way is critical. Internal relationship building and stakeholder management is key here
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist
Insights
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company values
- Trust - integrity, respect, openness
- Agility - urgency and value through innovation
- Partnership - working as one team for the benefit of all
- Initiative - taking bold and thoughtful actions
Company HQ
Purchase, Harrison, NY
Articles
Founders
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
People progressing
Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.
Salary benchmarks
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