Customer Success Manager, Barley
$70-105k
+ Stock Options: 0.1% - 0.25%
More information about location
Compensation management platform
Open for applications
Compensation management platform
1-20 employees
Open for applications
$70-105k
+ Stock Options: 0.1% - 0.25%
More information about location
1-20 employees
Company mission
To help growing businesses implement consistent and equitable compensation in a remote work world.
Role
Who you are
- 3 to 5 years experience working in a customer facing role working within a B2B SaaS company AND/OR experience working with the compensation space (HR Tech experience is a PLUS)
- Diplomacy, tact and poise under pressure, and a high tolerance for ambiguity
- A self-starter that knows how to manage their own tasks and can rigorously prioritize their focus
- A spreadsheet wizard, can do VLOOKUPs and Pivot tables in your sleep
- Meticulous project management and prioritizationClear written and presentation communication skills
- Growth mindset, proactive, and action-oriented
What the job involves
- As the founding member of the Customer Success team, you will have a broad ownership across the following areas: Onboarding, Customer Success, Support, and Documentation
- Create and execute processes as well as develop strategies to onboard, engage, and retain customers as we continue to scale. You will understand and prioritize the needs for these programs according to the scale of our customer base
- Understand the challenges facing our ideal customer profile (ICP) and come up with creative solutions to meet their needs and provide them with additional value
- Drive product education and adoption of Barley throughout the customer journey, including owning the Barley Help Center and user guides within the Barley platform
- Support customers with the successful roll-out of Barley to their team through training sessions, product documentation, and timely communication
- Ensure all Barley customers feel valued and heard by gathering feedback about their experience as both a customer and user of our product
- Track adoption trends, engagement, and overall customer health and sentiment
- Resolve customer issues in a timely manner with clear communication; proactively identify areas of risk and develop plans to address these needs
- Collaborate with Engineering, Product, and Design to share customer feedback on how to improve the product
Application process
- Stage 1: Screening Interview: This is a 45 minute Zoom meeting where we'll share more about the role, learn about your background / experience (and alignment to the position), and answer any questions you may have
- Stage 2: Skills Interview: This is a 2 hour Zoom meeting (with a break in between) that is broken into two parts
- Part 1 - Live Case Study Exercise: a logic-based case exercise that will run through a challenge that a Barley customer could face (nothing to prep)
- Part 2 - Experiential: a conversation that will go over questions on your customer facing experience to date, including some scenarios you may have tackled in the past and how you may address them today
Our take
Barley’s smart compensation platform allows companies to visualize their pay structure on a company scale to ensure that staff are fairly compensated. While every business has some form of compensation tracking system, Barley’s offers advantages – namely the ability to visualize pay bands at scale, and gauge employee compensation expectations.
Given the well documented skills shortage and “Great Resignation” of the last few years, there’s more pressure than ever on companies to give employees enough reasons to stay. Factor into that the long overdue move for gender, racial and ability-based pay equity, and a solution like Barley’s could prove very effective.
It’s early days for the 2021 launched startup, but with the successful entrepreneurial backgrounds of co-founders Jafar Owainati and William Mainguy, as well as the financial backing of Golden Ventures and leaders at Shopify and DMZ, the startup looks set for a period of rapid growth.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
Company
Funding (1 round)
Mar 2023
$4m
SEED
Total funding: $4m
Company benefits
- Stock Options: Every member of the Barley team gets a piece of the pie
- Generous Vacation: Participate in our generous vacation and paid time-off program
- Competitive Pay: We offer a transparent and comprehensive approach to pay
- Learning & Development: Dedicated learning allowance to invest in your growth
- Health Benefits: Full health, dental, and vision benefits that kick in on your first day
- Parental Leave: Paid parental leave and flexible return-to-work program
Company values
- Focus on the Customer: We obsess over understanding our customers' challenges, knowing that the best path to a solution is listening to and collaborating with them.
- Have a Bias for Action: Speed matters. We're not afraid to take action quickly, especially when decisions are reversible. We think and talk in days, not weeks.
- Pursue Continuous Improvement: We seek and provide feedback (even when it can be tough). We invest in personal development, and we strive to teach and mentor others.
- Keep Things Simple: We respect the importance of details, but keep them limited, so that we can deliver simple, innovative, and powerful solutions with velocity.
- Be Relentlessly Curious: We believe that asking the right questions helps us get to the best answers. It all starts with understanding "the why" behind a problem.
Company HQ
Fort York, Toronto, ON
Articles
Leadership
Jafar Owainati
(Co-founder)Co-founder & board member at RFP response software provider, Loopio. Former senior consultant at Deloitte.
William Mainguy
(Co-founder)Founder & former CEO of Reelhouse - a direct-to-consumer film distribution platform (acquired by Gener8 Media,2014). Former VP of Product & Strategy at Burrard Properties.
Salary benchmarks
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