Global Senior Director, ServiceNow
Partner Solution Consulting
$221.8-366.1k
+ Variable/incentive compensation + ESPP
More information about location
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$221.8-366.1k
+ Variable/incentive compensation + ESPP
More information about location
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Has 15+ years’ experience in building or leading pre-sales or professional services organizations – partner aligned organizations are preferred
- Has 10+ years’ experience in second line leadership building and leading front-line leadership teams
- Experience of working with Service Advisory firms, Service Integrator firms, Service Providers and Outsourcers is desired
- Has a strong drive for results and ability to collaborate and influence in a “Win as a team” environment
- Strong people management skills with a passion for coaching and developing others to their highest potential
- Proven leadership skills inspiring people and building a business from start up to scale
- Successfully developed forward-looking strategies in previous roles while clearly outlining the investment and go-to-market plan necessary to achieve this strategy across headcount, hiring, training, and tools
- Excellent interpersonal skills communicating and collaborating with both business and technical stakeholders at all levels within an organization
- Experience working collaboratively with product management, product marketing and product development
- The successful candidate will be adaptable and flexible, able to work and thrive in a highly dynamic environment
- A passion evangelizing our capabilities and success on social media and other outlets to build brand preference and recognition
- A self-starter who will take the initiative to develop programs for enablement and growth
- A high degree of passion, energy, drive and willingness to travel 50% of the time
- International experience a plus
What the job involves
- ServiceNow is seeking an experienced leader who is comfortable with a highly visible role, to manage a team of pre-sales Partner Technology Strategists supporting ServiceNow’s most Strategic Global partners
- This leader is responsible for a highly skilled and seasoned team of driven pre-sales Partner Technology Strategists, whose role is to advance technology and business relationships with ServiceNow’s Strategic Global Partners
- The leader will motivate the team to:
- Deeply understand the partner business and their domain expertise to align a partner’s capabilities to our complementary markets
- Create new business and offerings with those partners that generate valuable outcomes for our shared customers
- Generate new paths to revenue for both ServiceNow and our partners
- Partner with Global Partnerships and Channel leaders, to co-develop and co-execute strategic partner business plans
- Build a global partner technology strategist team to serve our partners in AMS, EMEA, and APAC
- Responsible for pre-sales engagement, business strategy and thought leadership for ServiceNow partnerships with Strategic Global Partners
- Drives cross-industry development and go-to-market strategies for innovative solutions with our partners
- Understand the needs of the Global Partnership and Channel’s organization, and develop plans to execute against current and future objectives and demands
- Develop team members according to the demands of the business and according to their individual professional goals
- Develop and maintain a recruiting pipeline of potential candidates to meet future business demands
- Assign resources to joint solution development opportunities, and consistently evaluate progress against goals
- Assign resources as required to marketing and other efforts to support demand generation
- Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
- Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
- Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting, commissions etc
- Strong leadership presence & track record of consistent quota attainment & over achievement
- Define key milestones and progress tracking metrics & drive associated operating rigor to ‘inspect what we expect’
- Build strong relationships with executive leaders within our global partners
- Drive a customer success focus and a win as a team culture
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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