Senior Technical Program Manager, Jobber
Data Activation & Integration Platform
Salary not provided
+ Stock options
Senior and Expert level
Remote in Canada
Job tracking & customer management
Be an early applicant
Job tracking & customer management
501-1000 employees
B2BCommunicationCustomer serviceFinancial ServicesSaaSMobile
Be an early applicant
Salary not provided
+ Stock options
Senior and Expert level
Remote in Canada
501-1000 employees
B2BCommunicationCustomer serviceFinancial ServicesSaaSMobile
Company mission
To help small business owners move more efficiently, survive changes in the economy, support their families and communities, and WIN at creating something on their own.
Role
Who you are
- We prefer a candidate who has experience with backend technology solutions responsible for streaming data to external systems
- This role requires strong leadership, excellent communication skills, and the ability to balance technical functionality with performance and maintainability
- Career experience as a Technical Program Manager, Technical Product Manager, or similar role. A track record of building and shipping multiple products or technical solutions that have successfully delivered value
- You’ve owned a complete product, or large parts of an offering, and are comfortable leading cross-functional teams
- You have built up a diversity of experience through having supported a number of different teams, products, platforms or companies across your career journey thus far
- Experience in SAAS business and an understanding of the basic SAAS metrics that lead to business success
- Execution excellence. Creating insights is one thing – leading and driving execution is another. You are motivated by getting things across the finish line and have a solid track record of managing projects and multiple priorities at any given time
- Next level communication skills. Your written and verbal communication skills help articulate the voice of the customer and the needs of the business
- An ability to effectively tailor messaging to the right audience, from executive-level through to your direct teams, is critical
- A shipping mindset. We don't believe in spending forever analyzing and debating. The best way to validate something is to ship it — so let's ship it, learn, and iterate
- A data-driven mindset. You look to data to define a problem and you also look to data to prove your success. You are energized by the ability to contextualize your work through various tools, systems and processes
- A strong technical background which enables you to engage with engineers about architecture and technical considerations that impact backend systems, and a desire to learn what you don’t know to help drive decision making
- A knack for the details, with an understanding of the big picture. In your role, the details matter, and help drive your team forward with a sense of direction and clarity
- Ownership. You are driven to do the right things for your work. You are accountable to both your successes and your shortcomings
What the job involves
- Reporting to the Group Lead the Senior Technical Program Manager will drive discovery and support delivery of scalable data systems which connect our data sources to critical business tools such as our CRMs and Marketing platforms
- These connections provide critical business value for all of our customer-facing teams who rely on timely insights to best support our customers and provide a personalized customer journey
- More generally the TPM will prioritize creative, complex and impactful solutions while ensuring timely, high-quality delivery
- The Senior TPM will drive project outcomes, development and maintenance of clear roadmaps, and foster strong cross-functional relationships with senior stakeholders and Engineering Managers
- While the focus is usually tied to the initiatives going through their primary team this role often requires coordinating technical program delivery across cross-functional teams
- Senior Technical Program Managers at Jobber are strategic thinkers with strong business acumen
- Take on the responsibilities of a Scrum Team “Product Owner” for our in-house engineering teams
- This includes executing the product management workflow, backlog management (writing and prioritizing Epics and Stories), participating in Scrum events (Sprint Planning, Sprints, Scrums, Sprint Reviews, Retrospectives), estimation and testing
- More than delivering features, they aim to drive the business forward
- Be responsible for product vision and strategy. You will own the creative process of generating, developing, and curating new ideas
- By understanding the connections between people’s day-to-day work, the overall company vision, and stakeholder needs, they can prioritize building what matters to achieve the company’s strategic goals and initiatives
- Deliver features and technology solutions that make an impact on our internal teams. You’ll work collaboratively to prioritize work on the roadmap by ranking it against strategic goals and initiatives alongside leaders across the business
- Build a plan, implement it, and then measure success. You’ll be responsible for a timeline for the implementation of new ideas, and then defining the release process and coordinating all activities to get a project launched
- . Once implemented, you will help determine what success looks like for the solutions you help build, measuring that success, and keeping stakeholders informed of that progress so that your team can make iterative decisions based on results
- Be responsible for cross-functional program management. Help manage, and at times drive, complex cross-functional projects which require both technical and non-technical deliverables to come together within the broader domain you support
- You will drive project planning and execution; provide proactive transparency to stakeholders (scope, status, risks and timelines); and support teams to help ensure timely delivery of their scope, including addressing blockers or issues that may arise
- Uplevel the team. You are eager to influence and elevate the TPM team by educating, mentoring and training team members across the entire company on product methodology and philosophy
Our take
For businesses that sell home services, it can be difficult keeping up with paperwork, scheduling appointments, and chasing payments, especially when their teams are small. Jobber delivers a comprehensive toolbox to keep track of all these aspects, so that small business owners can concentrate on more important things like serving their customers and building their brand.
Jobber was founded in 2011, initially to help a friend who owned a small painting business. The founders quickly discovered that what they were building could help many more owners across a number of industries, going on to launch the product which is now used by over 200,000 professionals.
What makes Jobber stand out is that it collects all the vital parts of running a home services business into one place, removing the burden of keeping track of multiple sources of information. The company has seen significant funding which it has invested in R&D and growing its customer base, and boasts four consecutive years on The Globe and Mail's Canada's Top Growing Companies List.
Steph
Company Specialist
Insights
Top investors
Company
Funding (last 2 of 7 rounds)
Jan 2023
$100m
SERIES D
Jan 2021
$60m
GROWTH EQUITY VC
Total funding: $185.8m
Company benefits
- Health, dental, vision, and paramedical for both mind and body, life and travel insurance, and an employee assistance program.
- Health spending and wellness accounts to help with expenses not covered by traditional benefits.
- Equity and RRSP matching of up to 3% of your annual salary.
- Your birthday off!
- Parental leave—complete with top-ups for up to 8 weeks.
- Monthly snack box program with plenty of options for that afternoon pick-me-up.
- Bi-weekly all company stand-ups, quarterly hackathons and town halls, and yearly all-hands professional development sessions.
- Continuous 1:1’s and honest feedback.
- A team of humble and supportive group of Jobberinos who give a sh*t about the work they’re doing.
- Opportunity to have a 1:1 session with one of our Development Coaches, take advantage of our in-house suite of learning opportunities, and build out your personal development plans.
- Hybrid work model.
- Work in either our Edmonton or Toronto office, remotely from anywhere in Canada or the US, or a combination of both.
- Monthly home office allowance and a one-time stipend to help equip your home office.
Company HQ
Downtown, Edmonton, AB
Articles
Leadership
Sam Pillar
(CEO)Former Freelance Software Developer. Previously a Business Analyst and Management Consultant at CGI.
Forrest Zeisler
(CTO)Experienced Developer, with a degree in Engineering from the University of Alberta.
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