Operations Team Lead, unitQ
Customer feedback platform
Open for applications
Customer feedback platform
21-100 employees
Open for applications
21-100 employees
Company mission
To help companies take a data-driven approach to product quality, stay on top of global trending issues, and improve the product experience.
Role
Who you are
- 3-5 years of customer support experience
- Experience in a high-tech SaaS industry
- Management or lead experience
- Bonus points for: Bachelor’s degree, experience working in an evolving, fast paced, high-growth environment, Engineering skills/knowledge, data labeling for machine learning
- Strong work ethic with a focus on customer satisfaction
- Proven track record supporting customers with demonstrated ability to understand technical concepts, problem analysis and deliver concise resolutions for customers
- Excellent verbal, written, and interpersonal skills
- Familiarity with major operating systems (Windows, Mac OSX, etc), mobile systems (iOS/Android), support programs (zendesk, salesforce, etc), and web browsers (Chrome, Safari, Explorer, etc)
- English - proficient in reading and writing
- Strong attention to detail
- Self-motivated with ability to work independently as well as thrive in a virtual team environment
- Strong commitment to working in a support role with a virtual team
- Constant communication with your team and other departments to keep an open dialogue going at all times
- Flexibility with special projects from time to time
- Ability to work to specified KPIs and performance expectations
- Must have access to a reliable personal computer/laptop and high-speed internet
- Creative
- Resourceful
- Detail-oriented
- Highly organized
- Team cheerleader
- Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
- Ability to operate independently
What the job involves
- You will learn and understand technical concepts and our platform and solutions
- You will perform problem analysis and deliver concise resolutions
- You will be the point of contact to help champion our customers and help to rally internal team members towards issue resolutions and data processing
- You will initiate creative solutions to resolve problems
- Ability to work to specified KPIs and performance expectations
- Understanding and practical experience with mobile platforms
Otta's take
Sam Franklin
CEO of Otta
Ensuring product quality is crucial for any business, but guaranteeing success can be a daunting task. Fortunately, unitQ has emerged as a solution by harnessing the power of machine learning.
By leveraging AI, unitQ enables teams to efficiently identify and address both current and potential issues with their products. This assistant enables businesses to enhance customer satisfaction and retention, key factors for success. The growing demand for unitQ's tools is evident in the impressive client roster it has secured, with companies such as Spotify, Whoop, and Strava utilizing its services.
Moreover, the company has secured significant financial support, solidifying its position as a reliable and viable solution for improving product quality and customer experience. With the backing of notable investors, unitQ is well-equipped to continue innovating and delivering value to its customers.
Insights
Company
Funding (2 rounds)
Sep 2021
$30m
SERIES B
Mar 2020
$11m
SERIES A
Total funding: $41m
Company benefits
- Flexible/unlimited vacation
- Medical coverage through BlueSheild and Kaiser
- Dental and Vision coverage through Beam
- 401(k) Plan
- Life insurance
- FSA and Dependent Care FSA Plans
- $50/month internet/cell phone/equipment reimbursement
- Generous leave policies
- Thrive Market - company paid membership and $50/month stipend (for remote US employees only)
- Equinox Gym Memberships - No Equinox near you? We offer a monthly stipend instead! (In place of an Equinox membership, we can offer $100/month as a wellness benefit)
- Continuing education reimbursement
- Stock Options
- Snacks and dog friendly office environment
Company values
- Q is for Quality: Quality is the core of our company's DNA. From the people we hire to the products we build, we emphasize quality in everything we do
- Customers first: We keep our customers and their experience at the forefront of product development- striving to build products that solve real needs
- We love what we do: We're passionate about our work. We love nerding out on quality and dedicating ourselves to delivering great products to our customers
- Culture matters, too: We're proud to have a team with great integrity and accountability. We believe in ownership and work hard to meet our individual milestones
Company HQ
Downtown, Burlingame, CA
Articles
Founders
Christian Wiklund
(CEO)Previously worked as a Development Process Analyst at VMware. Was the Founder & CEO of Skout, which was acquired by The Meet Group.
Nik Lindstrom
(CTO)Previously worked as a Project Manager at METROTECH, and was Co-Founder & CTO. Later joined The Meet Group as CTO.
Share this job
View 7 more jobs at unitQ