Customer Success Manager, Pragma

£60-80k

Plus 0.025% – 0.04% equity

Junior and Mid level
Remote from Europe, UK
Pragma

Backend engine for multiplayer & social games

Job no longer available

Pragma

Backend engine for multiplayer & social games

21-100 employees

B2BGamingSaaSCloud Computing

Job no longer available

£60-80k

Plus 0.025% – 0.04% equity

Junior and Mid level
Remote from Europe, UK

21-100 employees

B2BGamingSaaSCloud Computing

Company mission

To support the most ambitious studios in the world by delivering a platform that tackles some of the hardest problems in gaming and social.

Role

Who you are

  • Exceptional communication skills to forge collaborative relationships with game studios, embodying a team-like approach
  • Minimum of 2 years of experience in a Customer Success Manager or related role, preferably within the tech industry
  • Proficiency in reading and understanding code, enabling you to grasp technical intricacies and effectively troubleshoot issues
  • Strong problem-solving abilities and a knack for resolving technical challenges efficiently
  • Excellent organizational skills and the ability to manage multiple projects and priorities effectively
  • Demonstrated ability to empathize with customers' challenges and advocate for their needs within the organization

What the job involves

  • Learn how to use Pragma, which is technical in nature, and be able to effectively teach its features and benefits to customers
  • Provide prompt and proficient technical support to customers, resolving any issues they encounter
  • Collaborate with customers to devise and implement innovative solutions within the Pragma Ecosystem to expand beyond core Pragma features
  • Lead and manage customer launches, including Alphas, Betas, and Public Launches, ensuring smooth rollouts of their games to players
  • Cultivate and nurture strong relationships with customers to ensure their ongoing success and satisfaction
  • Showcase Pragma's features and capabilities to prospective customers, contributing to the expansion of our client base
  • Serve as a valuable resource to our Product teams by offering insights into how customers utilize Pragma and providing feedback for product enhancement

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Company

Company benefits

  • Unlimited paid time off and paid parental leave.
  • Employee ownership
  • Full medical, dental, and vision coverage
  • Home office cost coverage to make your home office epic. Coworking cost coverage for those that can’t work from home.
  • Annual retreat to meet together somewhere around the world, all expenses paid.

Funding (last 2 of 4 rounds)

Mar 2025

$12.8m

LATE VC

Oct 2021

$22m

SERIES B

Total funding: $51m

Our take

Pragma offers game studios a range of applications that allow them to build, operate, and scale live, social games. Despite only launching in 2020, the platform already boasts an impressive stable of customers including Wonderstorm (The Dragon Prince), and Midnight Society (Co-founded by people behind Halo and Call of Duty).

As the need increases for new games to be multiplayer and cross-platform enabled, it’s clever of Pragma to offer a back-end toolkit that can take care of much of this infrastructure development. Essentially, small to midsize studios can focus more on actual game development and vastly reduce launch times.

The people behind the startup are no strangers to the $200 billion gaming industry, which goes some way in explaining its early stage performance and impressive fundraises. CTO Chris Cobb was an Engineering Lead at the hugely successful Riot Games, while CEO Eden Chen founded well known immersive studio Fishermen Labs.

It looks as though Pragma’s plan to target the growing number of smaller breakout studios led by well-known creators is a good strategy for the time being, at least, as the company gradually expands its range of products. It has received significant funding too, with $12.8 million awarded in 2025 being channelled into expanding its infrastructure and game-dev tools.

Steph headshot

Steph

Company Specialist at Welcome to the Jungle