Solutions Consultant, Reward Gateway

• Proven successful client-facing and/or project-management experience
• Excellent communication and presentation skills
• A level-headed approach with the ability to plan and prioritise with good time management skills
• Adept at building rapport and dealing confidently with stakeholders and great at building internal and external relationships
• The ability to work independently whilst being team-oriented, collaborating comfortably with different teams in the business
• A willingness to invest time and energy into learning new things and developing your skills

• With your expertise and level of knowledge and experience, you will support sales, attend client face-to-face meetings and be a solutions engineer
• You will consult with our clients to ensure that we are aligning their strategy to our technology and building them a world-class platform
• Project managing our Enterprise level clients in the UK and delivering the implementation with the support of the BG Implementation Specialist for the technical setup
• Supporting sales, acting as a solutions engineer and be able to help and advise clients
• Creating tailored implementation plans and Gantt charts to present at client meetings and sales pitches during the implementation process
• Aligning innovative strategies with our technology solutions - Providing creative and customised solutions to meet clients’ individual needs within the scope of our product’s capabilities and the solutions on the client’s contract
• Designing and delivering presentations on proposed solutions
• Ensuring all projects are delivered timeously in accordance with project timelines and service start date in our T&Cs
• Bring focus to a client’s decision-making process by communicating and evaluating solution options
• Working with Clients to determine the most appropriate implementation and launch plan
• Acting as a Client Champion during the implementation process
• Maintaining client relationships during projects
• Testing and troubleshooting final system setups on delivery and implementation/project plans for projects
• Working with the Sales and Service team to help them understand the technical details in each implementation
• Managing positive relationships internally and externally
• Ensuring customer database (Salesforce) and GuideCX is accurate and up to date
• Developing an excellent technical knowledge of our product and its capabilities
• Maintaining and continually improving our Demo Hubs

• Telephone screening call with a Talent Acquisition Partner
• 1st stage interview with the Director of Implementation & Solutions Consultant
• Final interview with the Flex Team Manager & Director of Implementation

• Life assurance
• Pension/401K
• Debt support programme & salary advances
• Bonus for referring a friend who we hire and have completed 3 months’ service
• Employee Share Plan
• Discounts to share with friends and family
• Family support - Baby Bonus, caregiver support, domestic violence protection programme, parent support loan, miscarriage and baby loss support, wedding bonus and up to 3 months paid leave to take care of your family
• Gender neutral parental leave for primary and secondary carers
• Up to 6 months unpaid leave after five years’ service
• Volunteer days plus a day of leave to Speak Up and be the change you want to see in the world
• Unlimited time off to give blood
• Trans & gender affirmation support
• Unlimited free books for your professional development and one fiction book per month to help you unwind
• Employee assistance programme
• Health benefits such as free eye tests, free flu jab, freedom from addiction, menopause support, stop smoking assistance programme and health cash plan
• Personal wellbeing allowance, personal wellbeing coach, run club, spa and gym discounts, plus cycle to work scheme
• Work from home bundles
• Flexible working
• Bring your dog to work, drinks and breakfast

Total funding: $196m

Reward Gateway was founded in 2006 as an employee engagement company. With reports suggesting that despite the majority of CEOs recognising that employee engagement is vital to their success, very few say they have a highly engaged company, Reward Gateway set out to bridge this so-called "engagement gap".