Account Director, Dynamic Yield

Salary not provided
Senior and Expert level
New York
Dynamic Yield

Digital customer experience services for businesses

Job no longer available

Dynamic Yield

Digital customer experience services for businesses

201-500 employees

B2BArtificial IntelligenceMarketing

Job no longer available

Salary not provided
Senior and Expert level
New York

201-500 employees

B2BArtificial IntelligenceMarketing

Company mission

To help companies build amazing digital experiences with great agility and speed.

Role

Who you are

  • At least 5 years of account management, sales and/or management consulting experience
  • A proven track record of owning and growing commercial account relationships, including renewing business
  • A knack for building and nurturing VP and C-level relationships at Enterprise accounts
  • Understanding of the commercial aspects of the Software-as-a-Service (SaaS) business
  • Exceptional presentation skills and the ability to distill complex marketing concepts into simple terms
  • Fluency in the digital marketing space
  • Excellent client-facing and interpersonal skills
  • A high degree of intellectual curiosity
  • The ability to work and thrive in a fast-paced environment

Desirable

  • Fluency in Spanish a plus!

What the job involves

  • Primarily own the negotiation and closing of renewals and up/cross-sell for a portfolio of accounts based in the Americas
  • Develop and strengthen business relationships with key decision makers
  • Serve as the main point of contact for commercially-related account matters, and as an escalation point for issues
  • Work closely with customer success managers, engineers, and product owners to ensure successful implementation of the solutions and significant ROI for clients
  • Build strategic account plans through analysis of customers’ business models, key performance metrics, and high-level technical architectures
  • Consult with clients to achieve a high degree of customer satisfaction through more efficient product adaption, usage, best practices and resource planning

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Insights

Top investors

22% employee growth in 12 months

Company

Company benefits

  • Work from home opportunities
  • Employee wellness programs
  • Learning and development programs
  • Equipment stipends to comfortably work from home
  • Hybrid work model
  • Generous paid time off

Funding (last 2 of 6 rounds)

Nov 2018

$38m

SERIES D

Aug 2018

$32m

SERIES D

Total funding: $115m

Our take

eCommerce giants such as Amazon demonstrate hugely successful personalized marketing systems. However, smaller companies often do not have the resources to access such engagement.

Dynamic Yield builds personalized marketing services that aim to cater for businesses both big and small. The company uses AI-based, personalisation technology that can be scaled for any business, providing tools to help small business and startups survive in their markets. Despite this focus, the startup remains invested in aiding larger businesses.

Dynamic Yield has now been acquired by McDonalds, the fast food chain’s biggest acquisition in years. The result of this is $300 million in funding, which will be used to focus on personalizing the McDonalds drive-thru experience.

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Steph

Company Specialist at Welcome to the Jungle