Principal Technical Account Manager, Amazon
ES, SI, Strategic ISV
$164.5-284.3k
Office located in Santa Clara, CA
The largest online retailer and technology provider
Open for applications
The largest online retailer and technology provider
1001+ employees
Open for applications
$164.5-284.3k
Office located in Santa Clara, CA
1001+ employees
Company mission
Amazon aims to be Earth’s most customer centric company. Their mission is to continually raise the bar of the customer experience by using the internet and technology to help consumers find, discover and buy anything, and empower businesses and content creators to maximise their success.
Role
Who you are
- Experience in operational parameters and troubleshooting for four (4) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
- Bachelor’s Degree in Computer Science, Math, or related discipline required, or 10 years of equivalent work experience
- 3+ years of customer facing experience leading IT transformation Internal enterprise or external customer-facing experience as a technical lead
- Experience architecting and operating solutions at scale
Desirable
- 10+ years of technical engineering experience
- 3+ years leading large technology projects with multiple contributors over many months
- Experience presenting and influencing technology strategy with executives through developers
- Experience managing large scale environments including escalations, incident, problem, and service availability
- Experience working as a technical leader that has personally brought material change to an organization
- Experience in information security and risk management including compliance, authentication, federation, encryption, and network security
- AWS knowledge and experience managing support and operations for customers that have top line revenue impact on a business
What the job involves
- At AWS Enterprise Support we’re looking for a Principal Technical Account Manager to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application-level services, Networking, Serverless and more
- This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to large Fortune 500 and multi-national organizations
- As a Principal Technical Account Manager, you will directly influence how our largest and/or most strategic Enterprise customers use AWS
- You will help executives embrace agility and deliver high impact transformation
- You will interface with enterprise architects to understand business drivers and assess application portfolios ensuring that cloud solutions are highly scalable, flexible and resilient
- You will serve as an advocate for your customer and help shape the future roadmap of AWS services. This position will require the ability to travel 20% or more as needed
- The Principal TAM is the quintessential centerpiece of value to our Enterprise Support Customers
- Develop and execute on an operational support strategy that helps our customers continue to grow and be successful on the AWS platform
- Explain transformational concepts to executive decision makers and influence their technology strategy
- Mentor and role model for your colleagues
- Keep your technical skills honed and develop new ones, to make strong contributions in the technology community
- Develop a passion for educating, training and enabling cloud solutions experts for a challenging set of customers and circumstances
- Build an understanding of enterprise technology adoption
- Possess exceptional customer focus and a bias for action; you must work vigorously to earn and keep customer trust while communicating a bold direction that inspires results
- Exhibit a passion for operational excellence by solving customer issues while teaching customers to optimize business impact
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist
Insights
Company
Company benefits
- Employees have opportunities to own Amazon stock, participate in 401(k) plans with company match, and enroll in paid life and accident insurance
- Financial counseling and estate planning services are also available, plus paid short-term and long-term disability if needed
- Medical, dental, and vision coverage to all our regular full-time employees, regardless of their level, tenure, or position
- Amazon employees have free access to a network of more than 2 million caregivers, including nannies, babysitters and special-needs caretakers
- Employees receive discounts on certain day care centers, and Amazon provides a variety of free resources for parents of children with autism, ADHD and developmental disabilities
- Adoption assistance for qualified domestic and international adoption expenses including attorney fees, court costs, and travel
- Leave Share program allows employees to give six weeks of paid parental leave to a spouse or partner who isn’t eligible for parental leave from their employer
- Amazon Care's virtual services are available in all 50 states, and in-person care is active in Seattle, Washington, D.C., Arlington, Baltimore, Boston, Dallas, Austin, and Los Angeles, with 20+ more markets coming online in 2022 alone
- 20 weeks of paid leave to birthing mothers and six weeks for parents who adopt
Company values
- Customer obsession rather than competitor focus
- Passion for invention
- Commitment to operational excellence
- Long-term thinking
Company HQ
South Lake Union, Seattle, WA
Articles
Founders
Jeff Bezos
(Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO (not founder))Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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