• 1+ years of relevant work experience as a CSM managing 50-60+ accounts
• Previous B2B SaaS experience
• Experience working with SMB accounts
• Proven track record of ability to onboard, support, and excite customers to deliver high customer satisfaction and advocacy
• You have experience facilitating renewal conversations and have a strong track record of partnering with sales teams to deliver value to our customers
• Strong communication, problem-solving skills, and attention to detail
• Self-­awareness, a positive attitude, a sense of humor, and empathy

Desirable

• As a Customer Success Manager at ModernLoop, you’ll be partnering with our customer’s recruiting teams to uncover their business pain points and strategically map ModernLoop’s value to help solve them
• You’ll be working with them to drive engagement, and adoption, and foster an excellent customer experience
• As a trusted partner, you’ll be building relationships with each client to continuously drive the value of our features and products to their overall business objectives
• Being a CSM, you’ll be analyzing data from our product and customers to help facilitate renewal conversations and provide excellent ongoing support to them
• By acting as an advocate for our customers, you’ll be collaborating with sales, product and engineers to identify opportunity areas to enhance our products for them!