End User Support Analyst, Utility Warehouse

• Experience in a tier 1 end user support role and looking for a challenge in a fast paced environment
• Ability to demonstrate knowledge of some of if not all: ServiceNow, Jamf MDM, InTune, Azure, SCCM, Google GSuite, Microsoft Office 365, Okta, Active Directory, Group Policy Management, CloudStrike, Cisco Jabber, AWS, Papercut
• Excellent customer facing skills
• Clear and methodical approach to problems and troubleshooting
• Adaptable and keen to learn new skills
• A passion for information systems
• A proactive attitude, looking to consistently produce high-quality outcomes

• Hours: 9am to 5:30pm Monday to Friday
• Providing end-user support to internal customers in a professional and friendly manner
• Supporting end-users both in on-site in Tech Bar, remotely and via our ticketing system (ServiceNow)
• Software Deployments using SCCM, Intune
• Troubleshooting, support and maintenance of Windows desktop platforms
• Deploying new user equipment and performing customer handovers
• Maintain asset inventory - kept up-to-date at all times
• Building PCS and Laptops (Windows, macOS and Chromebooks)
• Managing Meeting room equipment and office equipment (e.g. printers, screens)
• Ensuring that knowledge and experience is well documented and shared with colleagues through the ServiceNow Knowledge base
• Have the ability to multitask between BAU daily support and deliver on timely business critical projects
• Proactive escalation of unresolved Incidents and Service Requests to relevant stakeholders

• Shares in a growing FTSE 250 business
• Flexible working - we’ve got fully remote teams, onsite, hybrid, early risers, and late-night grinders, for us it matters what we’re working on more than where!
• Lots of company and team socials - in-person & virtual
• Mentors and Teachers a plenty, with so many brilliant minds in one place there is always someone you can lean on for support and development
• Free employee assistance helpline
• Wellbeing benefits from free personal training, yoga and pilates through to mental health support - all virtually accessible!
• Remote working office spaces are available to book globally
• Private pension scheme that gets better with time, starting at 4% over time you can get up to 10%
• Subsidised private healthcare with BUPA
• Save as you Earn share purchase scheme
• Discounted UW services (30% mobile & broadband, 10% energy & insurance)
• 25 days holiday (excl. bank holidays)
• Free virtual GP service
• Enhanced maternity and adoption pay: 26 weeks of full pay after 12 months of service
• A modern central London office and Hubs around the UK
• Life Assurance 4 x salary
• A UW cashback card - earning you cashback on all your spending!

Utility Warehouse provides customers with all their home services – including energy, broadband, mobile and insurance – in one simple, monthly bill. The company argues that this all-in-one approach ‘makes budgeting so much easier’ for customers, which is paired with a strong customer services record.