Customer Success Manager, unitQ
Bay Area
3 days a week in office (Burlingame, CA)
Customer feedback platform
Open for applications
Customer feedback platform
21-100 employees
Open for applications
3 days a week in office (Burlingame, CA)
21-100 employees
Company mission
To help companies take a data-driven approach to product quality, stay on top of global trending issues, and improve the product experience.
Role
Who you are
- At least three years in a customer-facing role
- High-energy and passionate about making customers successful and helping them exceed their business goals
- Program or project management experience ideally focused on onboarding or customer processes
- Clear written and verbal communication skills, along with the ability to craft compelling presentations for both technical and business audiences
- Customer empathy to listen and understand the unique needs of customers
- The utmost integrity in your customer interactions and collaboration with unitQ team members
- Adaptability to try new ways of doing things with the ability to learn from failures and move on
- Experience working for a high-growth stage startup
What the job involves
- As the Customer Success Manager, you'll be the main point of contact for our rapidly growing customer base, ensuring customers are delighted with the entire unitQ experience
- We are 100% focused on our customers and aim to create raving fans of unitQ
- We're looking for people with a high degree of customer empathy who can lead strategic customer conversations and drive processes for our onboarding and training programs
- Serve as the point of contact for customers and systematically track and address all customer questions and requests
- Lead new customer onboardings working in close conjunction with Sales and Operations teams
- Drive improvements for the onboarding process to reduce the time to onboard and improve the customer experience
- Proactively engage customers through regular touchpoints to deliver insights and help customers operationalize unitQ's data across their teams
- Deeply understand customers' perception of ROI and actively communicate ROI of the unitQ platform
- Document and systematically track all activities for accounts and deliver feedback from customers to relevant internal teams
- Track indicators of customer churn and drive contract renewals and upsell opportunities
Otta's take
Sam Franklin
CEO of Otta
Ensuring product quality is crucial for any business, but guaranteeing success can be a daunting task. Fortunately, unitQ has emerged as a solution by harnessing the power of machine learning.
By leveraging AI, unitQ enables teams to efficiently identify and address both current and potential issues with their products. This assistant enables businesses to enhance customer satisfaction and retention, key factors for success. The growing demand for unitQ's tools is evident in the impressive client roster it has secured, with companies such as Spotify, Whoop, and Strava utilizing its services.
Moreover, the company has secured significant financial support, solidifying its position as a reliable and viable solution for improving product quality and customer experience. With the backing of notable investors, unitQ is well-equipped to continue innovating and delivering value to its customers.
Insights
Company
Funding (2 rounds)
Sep 2021
$30m
SERIES B
Mar 2020
$11m
SERIES A
Total funding: $41m
Company benefits
- Flexible/unlimited vacation
- Medical coverage through BlueSheild and Kaiser
- Dental and Vision coverage through Beam
- 401(k) Plan
- Life insurance
- FSA and Dependent Care FSA Plans
- $50/month internet/cell phone/equipment reimbursement
- Generous leave policies
- Thrive Market - company paid membership and $50/month stipend (for remote US employees only)
- Equinox Gym Memberships - No Equinox near you? We offer a monthly stipend instead! (In place of an Equinox membership, we can offer $100/month as a wellness benefit)
- Continuing education reimbursement
- Stock Options
- Snacks and dog friendly office environment
Company values
- Q is for Quality: Quality is the core of our company's DNA. From the people we hire to the products we build, we emphasize quality in everything we do
- Customers first: We keep our customers and their experience at the forefront of product development- striving to build products that solve real needs
- We love what we do: We're passionate about our work. We love nerding out on quality and dedicating ourselves to delivering great products to our customers
- Culture matters, too: We're proud to have a team with great integrity and accountability. We believe in ownership and work hard to meet our individual milestones
Company HQ
Downtown, Burlingame, CA
Articles
Founders
Christian Wiklund
(CEO)Previously worked as a Development Process Analyst at VMware. Was the Founder & CEO of Skout, which was acquired by The Meet Group.
Nik Lindstrom
(CTO)Previously worked as a Project Manager at METROTECH, and was Co-Founder & CTO. Later joined The Meet Group as CTO.
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