Principal Product Manager, ServiceTitan
Product-Led Growth
$154-220k
+ Bonus and equity
All-in-one operating platform for trades
Be an early applicant
All-in-one operating platform for trades
1001+ employees
Be an early applicant
$154-220k
+ Bonus and equity
1001+ employees
Company mission
To serve the men and women of the field services trades with the tools, training, and support to build their businesses and achieve all their goals.
Role
Who you are
- 6+ years experience in a product management role with strong track record of shipping new products and features
- 4-year degree from a top university, MBA or related graduate degree strongly preferred
- 5-8 year minimum prior experience with SaaS B2B products as well as B2C ecommerce experience
- Significant experience building or implementing self-service solutions such as purchasing flows, package upgrading and canceling mechanisms
- Strong product design background and a passion for building simple user interfaces that delight users
- Data-driven: your decisions and your successes are based on quantifiable impact
- Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
- Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail
What the job involves
- ServiceTitan is actively seeking a results-driven Principal Product Manager to lead our Product-Led Growth “PLG” initiative. As a Principal Product Manager for PLG, you will help to build a scalable and intuitive platform to drive revenue growth through buyer conversion in the core product itself, and expansion of partnerships in our integrations Marketplace
- You will have the opportunity to drive faster growth for ServiceTitan and its customers, help product GTM teams, and partners scale, and generate and realize value for all parties in the ecosystem
- Your work will aim to increase usage of Pro Products and partner integrations and drive customer success, while reducing the dependency on Sales and Support teams
- Your role will require you to define a clear strategy and GTM for a PLG infrastructure that provides product managers, marketers, business development managers, and other internal teams with the levers and tools needed to influence and manage their customer funnels from acquisition to retention
- You will have a broad impact across the whole company, collaborating with product, sales, business development, onboarding, engineering, design, marketing and data teams to name just a few
- Own the vision for PLG to provide a scalable and intuitive platform to drive incremental revenue growth from within the product itself, while reducing the dependency on sales and support to convert buyers, increase usage, and drive more customer success
- Collaborate with multiple stakeholders across product management, marketing, business development, etc. on defining and executing a roadmap for PLG that delivers quantifiable impact to the business
- Define, build and continually improve intuitive, cohesive, end-to-end customer experiences for self-serve discovery and evaluation, engagement and value realization, and activation and monetization stages
- Engage closely with customers and internal users to understand their current processes and needs, and translate those into product capabilities
- Define, evaluate, and obsess over key performance metrics to improve product quality and customer sentiment at scale
- Analyze customer data to identify trends and insights that inform product decisions and inform the product roadmap
- Work closely with the sales and marketing teams to align growth efforts and ensure a seamless customer experience
Our take
ServiceTitan’s software is purpose-built for trades businesses, providing a wide range of tools needed to seamlessly manage their back office and customer experiences, to power business growth.
The rising demand for home services across the country helped shine a spotlight on the lack of modern software for trades, ServiceTitan answered this call for innovation providing support to 11,800+ customers across 10 trades.
2021 saw the company reach a $9.5 billion valuation, however, in the last few months of 2022, there was talk of raising additional funds in traditional equity - as opposed to debt-like funding- which could result in a 20% lower valuation.
That said, the company is showing no sign of slowing, acquiring two more companies in 2022, and is eyeing an IPO off the back of reaching Series G in funding rounds. In addition, the company launched its next-generation operating system, Titan Intelligence, providing a suite of AI-based solutions. ServiceTitan is well set to experience further growth.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs and annual learning budget
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company values
- Be unapologetically you
- Bring your best
- Make bold moves
- Keep it human
- Work your way
Company HQ
Downtown, Glendale, CA
Articles
Leadership
Ara Mahdessian
(CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, working to present as President.
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