Product Manager, Electronic Arts
Community Platforms & Channels
Video game company
Job no longer available
Video game company
1001+ employees
Job no longer available
1001+ employees
Company mission
To inspire the world to play, by creating games and experiences for the global player community that are a reflection of our diverse world.
Role
Who you are
- You are an expert product manager and great at business analysis, problem solving, and effective communication
- You are constantly assessing the current and future trends of fan communities and the gaming and interactive entertainment industries
- You balance long-term strategy work with day-to-day tasks
- You are successful at leading complex cross-functional teams and might have experience with people management
- Being a great problem solver - You are proactive, analytical, have an attention to detail, a critical thinker and use a logical approach to solving problems
- Excellent communication - You prioritize communication and work hard to ensure people know what’s going on, what’s changing, and what the future holds. You are great at written and verbal communication and can articulate complex issues. You have good executive presence and are able to facilitate meetings with your team and other stakeholders. You are able to communicate to influence others and motivate action
- Successfully managing a complete product lifecycle (ideation, roadmaps, overseeing development, future releases, deprecation, etc.)
- Strong project management skills - you understand many approaches and lead project managers to support your teams effectively
- Strong business analysis skills - You are great at gathering, documenting, analyzing, defining and managing business requirements. You can articulate current state vs. future state and the gaps between the two. You can identify the root cause of issues and identify impacts of changes
- Your leadership - You are good at leading and taking ownership of complex cross-functional teams and work. You are strong in change management and influencing others
- Have 3-6 years of relevant experience in a Product Management role
- Like working, and winning, with a broad team
- Enjoy creating and testing innovative products to foster new and better experiences
- Are comfortable managing products from ideation through development to execution
- Are a confident, creative communicator who likes to share information, gather data, or influence your audiences
- Thrive in fast-paced, dynamic environments
What the job involves
- You are part of EA’s Fan Care organization that strives to make EA known for taking care of fans
- You are responsible for leading a product portfolio to both improve existing and develop new Community fan experiences
- You lead product planning and execution throughout the product lifecycle to ensure our Community Platforms & Channel strategy support the overall strategy and goals of EA
- You’ll collaborate with a variety of stakeholders to design and create the products in your portfolio
- You will gain insights from studios and other organizations that influence your product roadmap
- You’re here to transform the Community Moderation & Care experience for EA
- You will research and understand gaming industry community trends and understand community channel effectiveness in delivering business outcomes
- You will develop a product strategy to deliver the community vision using experience design to define the vision, strategy, and multiyear roadmap
- You will oversee the strategy and product implementation with cross-functional teams including studio, player safety, and operational execution teams
- You will perform product management activities, including budget management, KPI performance tracking, and fiscal year planning
- You will gather insights and analyze information from within EA and its partner studios to measure product success and mitigate issues or risks
- Ou’ll continue to manage and update your product portfolio roadmap for improvements and future releases
- You’ll work with internal stakeholders to understand how to improve or enhance fan community experiences, wherever are fans are while delivering value to EA
- You’ll get insight from external stakeholders to understand how to help EA achieve our goals and exceed fan expectations
- You will prioritize features or releases to ensure we meet our short-term objectives while moving towards the long-term product vision
- You are the go-to person for any issues or escalation within your product portfolio
- You report to the Director of Product Management - Community Moderation & Care
- Research and share fan community and gaming trends
- Contribute new and creative ideas accounting for trends in the gaming space
- Create and articulate product portfolio vision, roadmaps, features, user stories, and acceptance criteria for a suite of products
- Work with Director of Product Management to align on product strategy, budget and desired outcomes
- Prepare product marketing collateral to share with internal and external stakeholders
- Define and track measurable success criteria and metrics, including business KPIs
- Oversee product development by leading cross-functional teams of architects and developers
- Answer/clarify questions from stakeholders
- Understand the use cases of the product line and how changes impacts the fan, the Fan Care organization, Studios, or EA
- Continually improve processes, documentation, and communications
- Communicate product line strategy to senior leadership to ensure the roadmap is aligned to the long term vision and coordinate proper resourcing and funding
- Lead relationships with vendors, internal partners, and stakeholders, ensuring needs and concerns are considered and addressed in a timely and informed manner
- Evangelize product benefits to all internal and external stakeholders
- Gather player and internal feedback to drive improvements and inform product roadmap prioritization
- Complete planned initiatives in a complex business environment with shifting stakeholder needs and timelines
Our take
EA is a leading global game company, responsible for developing and publishing some of the biggest games of the last 20 years. Its publishing successes include giants like The Sims, Battlefield, and Mass Effect, while EA's titles, such as Fifa, Madden, and NBA Live, have also seen market-leading success.
A series of acquisitions in 2021 marked EA's push into mobile gaming, which has become the driving force behind the rapid growth of the global video gaming market, and has remained a clear focus for the company, despite the cancellation of its popular Apex Legends Mobile game. The company also expressed interest in NFTs and "play-to-earn" games, going so far as to label them "the future of the industry", but has since taken steps to distance itself from the idea, as it proved unpopular with gamers.
This combined model of publishing and development has allowed EA to put its name to a huge range of products, making the brand iconic in the gaming world. It has formed major partnerships with the likes of Disney, giving it full control of creating in-demand games, such as within the Star Wars franchise. In the upcoming years, the company plans to focus on games-as-a-service, as it embraces the evolution of the gaming world.
Steph
Company Specialist
Insights
Company
Funding (2 rounds)
Dec 1982
$2m
SERIES A
May 1982
$0.2m
SEED
Total funding: $2.2m
Company values
- Creativity: Striving to bring imagination, orginal ideals, and excitement to everything we do
- Pioneering: Acting with the curiosity and courage that it takes to experiment, innovate, and lead
- Passion: We are at our best when we pursue what we love, and have fun doing it
- Determination: Bringing focus, drive, and conviction to our actions. Thriving on the journey, and being mortivated to achieve excellence
- Learning: Listening, having humility, being open to new ways of thinking, and looking with a lens of inclusion. Challenging ourselves to grow and change as a company
- Teamwork: Committed to each other, and to the accountability and integrity tit takes to be a successful diverse team
Company HQ
Redwood Shores, Redwood City, CA
Articles
Leadership
Andrew Wilson
(CEO, not founder)Joined EA as Vice President and Executive Producer in 2000, and held various senior roles before being promoted to CEO.
Salary benchmarks
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Diversity, Equity & Inclusion at Electronic Arts
- Our intentional efforts to embed principles of diversity, equity and inclusion in our people practices have generated results across our teams.
- We have made progress in company-wide representation of women and underrepresented minorities.
- We have achieved a 46 percentage point increase in underrepresented talent in executive roles (VP+) over the last two fiscal years.
- We have hired underrepresented talent above our representation rates for the fourth consecutive year.
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