Customer Support Specialist, Teachable

Contract Role

Salary not provided

The hourly salary range is $20 - $25 dollars an hour

Junior and Mid level
Remote from US
Teachable

Online teaching platform

Job no longer available

Teachable

Online teaching platform

201-500 employees

B2BEducationTutoringTrainingSaaSCommunity

Job no longer available

Salary not provided

The hourly salary range is $20 - $25 dollars an hour

Junior and Mid level
Remote from US

201-500 employees

B2BEducationTutoringTrainingSaaSCommunity

Company mission

Teachable is on a mission to enable the transformative power of knowledge in our world.

Role

Who you are

  • 2+ years providing high-volume email/live chat support, preferably in SaaS
  • Strong computer skills to learn and work within multiple systems (must be able to type at least 40 wpm)
  • Effective written and verbal communication skills: you are comfortable translating complex concepts to non-technical audiences
  • Emotional intelligence and an empathetic inclination to understand what the customer is saying versus what they mean
  • Curiosity for learning - you enjoy taking on new challenges and are able to quickly distill learnings in a fast paced environment to best support our Creators and teams
  • High level of technical aptitude; the ability to pick up new technologies quickly and explain complex concepts simply

Desirable

  • Working knowledge and experience using helpdesk tools such as ZenDesk, Salesforce, Intercom or similar
  • Prior experience with technical troubleshooting
  • Passionate about both teaching and learning
  • Results driven: If you see something that can be done differently, you take action, and advocate on behalf of our creators

What the job involves

  • As a Customer Support Specialist, you will delight our Creators by providing solutions to customer issues, and acting as a liaison between internal support teams and customers. You’ll be part of a best-in-class customer support organization that has a unique position in being able to work directly with our Creators and help scaffold their online businesses to new heights
  • Provide a world-class customer support experience by efficiently and enthusiastically delivering solutions to creators, and empowering them to get the most out of the Teachable platform
  • Become an expert on the functionality and capabilities of the Teachable platform, and stay up to date on our rapidly evolving product offering
  • Drive business goals by consistently meeting/exceeding individual and team KPIs, and demonstrating a sense of urgency in communicating with our creators
  • Collaborate cross-departmentally by reporting customer feedback and insights to our marketing, product and engineering teams
  • Iterate on our internal team processes as the Teachable product continues to evolve
  • This is a contract position with an expected end date of early July, 2023. You'll be assigned a specific shift (8 hours per day / 40 hours per week)
  • Our customer support team operates seven days a week, 365 days a year, from 8 a.m. to 9 p.m. EST
  • We’re looking for someone with flexibility to work evenings, weekends, holidays, and occasional overtime as needed

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Insights

Top investors

49% female employees

-10% employee growth in 12 months

Company

Company benefits

  • Comprehensive health, dental, and vision coverage
  • Discretionary paid vacation
  • Paid sick leave
  • Tax-free commuter benefits
  • Paid parental leave up to 16 weeks
  • Professional education credit or supplemental student loan repayment
  • 50% gym or wellness match
  • 401(k) with 4% match
  • Flexibility to work from home
  • Company and team outings
  • Donation Match Program Millie Giving

Funding (last 2 of 5 rounds)

Apr 2018

$4m

SERIES A

Jan 2017

$4m

SERIES A

Total funding: $13.5m

Our take

Teachable is an edtech platform helping users set up and manage their own video-content businesses. Running on a SaaS subscription model, Teachable gives teachers the tools to fully design, deliver, and market their own courses.

Teachable's main competitors are e-learning giants Udemy, Coursera, and Pluralsight. Whilst these companies are well-established and heavily financed, Teachable’s argument is that their comparatively restrictive course development tools make the site a bad option for teachers looking to run a business.

Teachable was acquired by Brazilian edtech platform Hotmart which were looking for a leg up in the North American market. With Teachable's sights also set on global expansion, this new access to the Latin American market may prove a savvy decision for both companies. The company launched several new features in 2023 and brand partnerships in 2024 which is set to further propel Teachable forward.

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Steph

Company Specialist at Welcome to the Jungle