Customer Growth Manager / Account Manager, Personio
Offers pre-IPO equity
More information about location
2-3 days a week in office
All-in-one HR platform for SMEs
Open for applications
All-in-one HR platform for SMEs
1001+ employees
Open for applications
Offers pre-IPO equity
More information about location
2-3 days a week in office
1001+ employees
Company mission
Personio is an all-in-one HR platform that helps organizations unlock the power of people
Role
Who you are
- Completed studies in economics, business administration, marketing, or a comparable course is a plus
- You have at least 3 years of experience in Account Management, Partnership, or Sales in SaaS or HR/Recruitment environment
- You have a good command of German (C2 level) and English, both written and spoken
- Ideally, you have already worked with CRM, ticketing or project management software (e.g. Salesforce, Zendesk, Jira, Confluence)
- You have an affinity for software and, thanks to your solution-oriented nature, you are a competent contact person for our existing customers
- You are interested in HR and organizational topics, and you enjoy dealing with customers
What the job involves
- At Personio, the concept of Customer Experience goes beyond just a specific role
- Rather, it is an integral part of our corporate culture and defines the way our customer teams work
- As part of the Customer Experience Team, you help our customers to adopt the product, collect feedback, drive customer growth and help bring HR processes to a new level!
- The long-term satisfaction of our customers is a significant part of your success!
- In our Customer Growth Team, you are a fundamental part of our growth strategy and responsible for maximizing our recurring revenue
- In this role, you actively foster customer loyalty by closely interacting with our largest existing customers in the German market as a trusted advisor
- Account Management: You own a portfolio of ~40 mid-market customers (>500 employees). You establish yourself as a trusted advisor for your clients
- In close collaboration with your Customer Success Manager, you are the first point of contact to accelerate customers growth via a strategic high-touch approach
- Renewal Management: You are actively prolonging a customer’s subscription by preparing offers, negotiating prices, and documenting all relevant insights
- Additionally, you find creative solutions to support the customers, as well as Personio’s needs long-term
- Expansion Management: You are identifying upselling opportunities, raising awareness for certain products, conducting product demos, and negotiating prices
- . Besides, you are able to simplify complex upsells and pitch the value of our solutions to the related stakeholders in the buying centre
- Risk Management: You are predicting and reducing the customer’s risk of downgrading from current products or cancelling their entire subscription by managing escalations and offering solutions
- You are confirming and following up on cancellations from customers
- Projects & Content: You are supporting projects, such as setting OKRs, creating new processes, or improving current workflows and efficiency
- You are contributing to the creation of content items, e.g. documentation of processes in Confluence
Our take
Personio was set up to automate and simplify HR tasks with a single software. This means reducing admin and accelerating efficiency with data and processes seamlessly integrating with each other.
What sets Personio apart from its competitors is the fact that its solution covers all the core HR processes that are key to every company’s success and can be performed in one place. This gives HR professionals the time and energy to focus on more strategic topics like talent development and employer branding. Personio has over 10,000 customers, among which are 1.5 million employees using its software.
With substantial funding from multiple investors, Personio is focused on growing the tools it offers as well as expanding into what they describe as “people workflow automation". With 1.7 million small and medium-sized businesses still stuck in the spreadsheet era, Personio will deliver even more value to businesses in years to come.
Freddie
Company Specialist
Insights
Many candidates hear
back within 2 weeks
21% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2022
$200m
Series E
Oct 2021
$270m
Series E
Total funding: $724.2m
Company benefits
- Competitive compensation package that includes salary, benefits, and pre-IPO equity
- Annual personal development budget for you to invest in your development via professional memberships, external certifications, conferences, and more
- Come together with regular company and team events, like our annual All Company Culture week and local year-end celebrations
- Choose between multiple sustainable transportation options, like a subsidised bike lease or monthly transit ticket
- Invest in your retirement via the Personio Pension Scheme, including a Personio contribution
- 2 Impact Days you can use to have an impact on the environment and society – one for an individual project of your choice and one for a company-wide initiative
- Find your best way to work with our office-led, remote-friendly hybrid setup. Spend roughly half your time in the office and half remote
- Receive generous family leave, child support, mental health support, and sabbatical opportunities
Company values
- Exceed Customer Expectations - We anticipate, prioritize, and solve for the needs of our customers
- Deliver Exceptional Results - We dream big and move with urgency to make great things happen
- Elevate One Another - We work together as trusted partners to amplify our collective impact
- Care to Challenge - We care personally and challenge directly to unlock our full potential
- Ignite Positive Momentum - We embrace the challenge with a positive mindset and celebrate our wins together
Company HQ
Old Town, Munich, BY
Articles
Leadership
Hanno Renner
(Co-Founder & CEO)Also co-founded Feedbackme in 2015 and is a member of the "Advisory Board of the Young Digital Economy".
Arseniy Vershinin
(Co-Founder )Also co-founded nuclino in 2015. Before then, was an iOS Developer at Freeletics and Empatika.
Roman Schumacher
(Co-Founder )Previously co-founded Feedbackme and is a member of Founders Pledge.
Ignaz Forstmeier
(Co-Founder)They're an advisor and investor for y42.
Jonas Rieke
(Co-Founder & COO)Salary benchmarks
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Diversity & Inclusion at Personio
Holly Smith (Diversity, Equity & Inclusion Partner)
- Our Count Me In DEI survey is designed to measure our progress towards our DEI goals and identify gaps and improvement areas to inform our planning of future initiatives.
- Our main focus in 2023 has been supporting and uplifting women in tech. It’s something our Exec are really passionate about. Within this we have launched: our first 'Lift Mentorship Program' and Career Coaching for Women.
- Personio Parents: Starting in 2024, we’ll be launching a new initiative to support Personios in their careers and journey as a parent or caregiver.
- To find out more about Personio’s commitment to diversity and inclusion to ensure we are a company where everyone can embrace their uniqueness, visit our page https://www.personio.com/about-personio/diversity/
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