Contact Centre Advisor, AerialBuz
£20.5k
Drone services exchange
Open for applications
Drone services exchange
1-20 employees
Open for applications
£20.5k
1-20 employees
Company mission
To make Drone Marketplace work for everyone.
Role
Who you are
- Are over 18 years old
- Care deeply about delighting our customers
- Are great at explaining things to people, and have flawless written English
- Are very comfortable using a laptop (an Apple MacBook will be provided by AerialBuz)
- Delight in investigating awkward problems, getting to the root cause and fixing them
- Know your way around social networks, and technology interests you
- Are friendly and super organised
- Want to be part of the team that makes AerialBuz!
- Haven't applied and been unsuccessful within the last 6 months
What the job involves
- Providing the best customer support by talking directly and honestly with our customers, and developing a deep understanding of what our community really wants from a digital bank
- Communicating with our customers mainly on the telephone, but through a variety of different mediums, based on our customers needs; whether that be through calls, social media platforms, email or in-app chat
- Proactively spotting patterns in the frustrations or hopes of our customers, seeing where we can change our processes, tools or product to make them happier
- Identifying customers who are in vulnerable situations and helping to figure out what steps we can take to support them
- Working closely with our Financial Crime team to act as the first line of defence to help spot and investigate trends. Whilst investigating and making decisions about payments made on stolen cards, as well as looking into scam websites
- Dealing with tricky payments-related queries; investigating missing transfers and Direct Debits, helping manage the customers who are switching to AerialBuz
- Understanding, prioritising and escalating our customers' feedback and feature requests to the external product team (who build our app). Plus, being the first port of call for customer complaints to make sure that they're treated fairly and can share their thoughts and concerns
- Supporting other members in the customer support team by being a point of escalation for other COps and mentoring new joiners. Plus making sure the rest of the company stays customer-focused and fixated on building the best bank account in the world
Application process
- Please allow 1-2 hours to complete this application
- TOP TIP! What are we looking for in your application?
- A high level of attention-to-detail in your written communication, which is important in the COps role
- Specific, tangible examples which cover the topic in the 'tell us about a time when...' questions
- Analytical problem solving skills to help get the customer to a logical solution in the scenario based questions, whilst being customer centric and empathetic
- Once you've submitted your application questions, we'll review along with your CV (there is no need to submit a Cover Letter, please use this time to answer the application questions instead)
- If you're successful, we’ll invite you to one of our remote assessment days, where you'll have some one-on-one interviews via Google Hangout
- If all goes well, you'll join our growing team on a mission to make money work for everyone!
Salary benchmarks
Otta's take
Xav Kearney
CTO of Otta
Drone technology opens up unique opportunities across a wide range of industries,. However, operating within a relatively niche field can pose challenges for both drone professionals and those seeking their services, as it can be challenging to establish connections. This is where AerialBuz steps in, providing a community-driven, membership-based drone exchange platform that facilitates the buying and selling of various drone services with confidence and ease.
AerialBuz is the world's first local marketplace dedicated to drone-related services. it serves as a streamlined platform for project managers, freelancers, and certified pilots to conduct business more efficiently. By matching projects with suitable vendors and holding payments in an escrow account until project completion, AerialBuz reduces risks for all parties involved. Moreover, the platform extends its utility beyond services by offering a convenient marketplace for purchasing drones and drone accessories, making it a comprehensive hub for all things drone-related.
Founded in 2019 and officially launched in 2022, AerialBuz is a relatively young company with a strong focus on product development and building valuable customer relationships.
Insights
Company
Company HQ
London, UK
Founders
Ethan Smith
(Co-Founder)Has over ten years of experience as a Tech Innovator in Silicon Valley.
Tarak N. Gorai
(Co-Founder)Director at MavensWood Investment. Former Digital Trustee and Board Member of the Bedfordshire and Luton Community Foundation. Previously CEO of SkillRecruit.
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