Customer Success Manager Digital Marketing, Mastercard
Dynamic Yield
Office located in Angel Lane, London
Global payments technology company
Be an early applicant
Global payments technology company
1001+ employees
Be an early applicant
Office located in Angel Lane, London
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- The ideal candidate will have experience in digital marketing, strong analytical skills, and a passion for technology and customer satisfaction
- Excellent communication and stakeholder management skills are essential
- Previous customer facing experience, preferably in a SaaS company
- 2+ years’ experience working on digital marketing campaigns. Knowledge of Unbounce, Leadpages or other landing page technologies is preferable, but not required
- Experience working with Banking institutions a major plus
- A passionate digital marketing specialist: You love technology and have a knowledge of and enthusiasm for personalisation in the digital space, best practices, emerging trends, and technologies
- Data-driven with an analytical mindset: Confident analysing diverse data sets to find opportunities and uncover ways to continuously improve our campaigns
- Able to continually critique and optimise performance with a positive mind-set
- High impact personality: True self-starter with an enthusiastic and positive, can-do attitude and bias to action
- Communication skills: Excellent spoken and written communication skills
- Passionate about understanding clients’ businesses and commercially minded
- Ability to work effectively with many stakeholders, in a global and highly matrixed environment
- Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions
- Committed to customer satisfaction and a passion for driving results
- Ability to understand complex technology and explain it simply
What the job involves
- We are seeking a dynamic individual to define project success criteria with customers and translate these into actionable plans using data-driven insights
- The role requires a deep understanding of customer segments to execute user-centric personalization strategies and advocate for the adoption of Dynamic Yield's solutions
- Key responsibilities include regularly reviewing project status with clients and stakeholders, providing thought leadership on landing page best practices, and training customers on platform usage with a focus on scalability
- Define project success criteria together with customers, and use data to translate into an actionable plan
- Understand customers’ key segments to execute a user-centric personalisation strategy through your influencing skills
- Evangelize adoption of the Dynamic Yield solution, and create opportunities for wider product adoption
- Review overall project status with clients and internal stakeholders on a regular basis, on weekly calls, web presentations or onsite meetings as required
- Demonstrate thought leadership about landing page best practices
- Train customers on how to use Dynamic Yield's platform, with a focus on scalability and ease of use
- Deliver external projects on-time while communicating and resolving issues in a clear and professional manner
- Communicate project status and issues internally, and flag escalations in a timely manner
Salary benchmarks
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist
Insights
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
- Pension plan
- 25 days holiday (excl. bank holidays)
Company values
- Trust - integrity, respect, openness
- Agility - urgency and value through innovation
- Partnership - working as one team for the benefit of all
- Initiative - taking bold and thoughtful actions
Company HQ
Purchase, Harrison, NY
Articles
Leadership
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
People progressing
Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.
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