• 2-6+ years experience in roles requiring technical project management or systems implementation. Must enjoy setting up and updating internal tools for marketing automation, CRM, Customer Data Platform, etc
• Domain Knowledge - You should know two or more of the following areas: SQL, SaaS, SMS Marketing, Email Marketing, Phone Sales, Contact Center Software, APIs, Marketing Automation, Direct Marketing, Marketing Analytics
• Right Attitude - to succeed you should be strongly self-motivated, methodical, tenacious, and very coachable
• Excellent communication and interpersonal skills, with a customer-first mindset
• Desire to Learn - High level of intellectual curiosity. You see opportunity and growth in learning new technology, systems and business areas
• Culture - Stronger fit exists with those who have experience working with enterprise companies and understand the hands-on culture of a smaller customer success team

Desirable

• You will own the critical early phase of the customer lifecycle by onboarding Regal Voice’s new clients
• You will be responsible for rapidly understanding each client’s business requirements and driving them to realize a fast time-to-value from their investment in Regal Voice
• Includes ownership of project management, stakeholder management, implementation, training, and developing creative ways to use our internal tools and technology to efficiently and strategically manage and grow your accounts
• As one of our foundational hires in our Customer Success department, you will have the opportunity to shape how we support our customers as we build a new strategy for the future