BizOps Manager, Mastercard
Global payments technology company
Open for applications
Global payments technology company
1001+ employees
Open for applications
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- Are you a born problem solver who loves to figure out how something works?
- Are you a CI/CD geek who loves all things automation?
- Do you have a low tolerance for manual work and look to automate everything you can?
- BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience
- Experience with algorithms, data structures, scripting, pipeline management, and software design
- Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive
- We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed
- Interest in designing, analyzing and troubleshooting large-scale distributed systems
- We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must."
What the job involves
- Decision Management Platform's BizOps team is looking for an Operations Manager who can lead the team which will focus to solve problems and mitigate impacts and issues to our customers with top priority
- Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations.
- We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must
- The role of business operations is to be the production readiness steward for the platform.
- This is accomplished by closely partnering with developers to design, build, implement, and support technology services.
- A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process.
- Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations
- We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products.
- The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications.
- Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments.
- A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders
- Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs.
- We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications
- Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement
- Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
- Support services before they go live through activities such as system design consulting, capacity planning and launch reviews
- Maintain services once they are live by measuring and monitoring availability, latency and overall system health
- Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity
- Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices
- Practice sustainable incident response and blameless postmortems
- Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
- Work with a global team spread across tech hubs in multiple geographies and time zones
- Share knowledge and mentor junior resources
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist
Insights
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company values
- Trust - integrity, respect, openness
- Agility - urgency and value through innovation
- Partnership - working as one team for the benefit of all
- Initiative - taking bold and thoughtful actions
Company HQ
Purchase, Harrison, NY
Articles
Founders
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
People progressing
Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 150 more jobs at Mastercard