Technical Writer, Bitly

• We’d love to hear from you if you have strong documentation skills, consideration for your audience, and the ability to reflect the Bitly voice while still letting your own character shine through
• Our ideal candidate is clever, collaborative, and driven by their curiosity to solve problems and celebrate solutions
• We are very good at supporting each other and working across teams, and this role has a special place at the center of that network
• You’ve authored documentation for SaaS products with Zendesk Guide or a similar CMS
• You have experience with tools like Jira, Slack, Google Analytics, and translation tools like Phrase
• You’ve explored site traffic data as an indicator for user behavior and content needs
• A collaborative communicator with a willingness to learn and grow, as well as guide others
• Your annoyed by mistakes in this job posting and can't wait to provide editorial feedback in your cover letter
• Extra points if you’re familiar with Figma, Guru, basic HTML and CSS, and technical concepts like API, SSO, and webhooks
• Portfolio of work and/or writing samples must be provided

• Bitly’s Product Design team is looking for a Technical Writer to manage our product documentation and advise on other user facing content
• This writer will create and maintain help content for Bitly’s Connections Platform and QR Code Generator
• Create and maintain clear, friendly, accessible help content, including screenshots and video
• Strive to understand user needs and be an advocate for their success
• Consult website data and our customer-facing teams to inform content decisions
• Work with our EPD teams to understand new and existing features and localize content
• Be an editorial resource for our developer documentation, UX copy and other projects
• Create reports and internal announcements for content updates and performance

• We’ll ask you for a couple of relevant writing samples with explanations of your content decisions. We’ll also talk more about this during the interview

• Generous PTO: We give you the freedom to take vacation time and personal days when you need to so you can unplug and recharg
• Remote Friendly: We believe that everyone should work in an environment they thrive in and we give you the flexibility and support to balance work and your personal passions within any of our supported locations
• Career Growth: We help you keep your skills up-to-date and prepare you for more challenges with career development and continued education programs
• Employee Resource Groups: Everyone should have a sense of belonging and we’re dedicated to creating connections through a culture of inclusion, allyship, responsibility and learning
• Sponsored Volunteer Opportunities: We believe in giving back and we encourage and make time for you to volunteer and help better the community around you

Total funding: $30m

Bitly offers URL-shortening services along with comprehensive link management solutions for businesses. Many major companies use shortened URLs to enhance their branding, such as Pepsi with its custom link, pep.si.