Payroll Support Coordinator, Remote

$48.4-54.5k

Salary dependent on location + Stock options

Zendesk
Slack
Notion
Junior and Mid level
Remote in Canada
Remote

HR solutions for distributed teams

Be an early applicant

Remote

HR solutions for distributed teams

1001+ employees

B2BRecruitmentHRInternal tools

Be an early applicant

$48.4-54.5k

Salary dependent on location + Stock options

Zendesk
Slack
Notion
Junior and Mid level
Remote in Canada

1001+ employees

B2BRecruitmentHRInternal tools

Company mission

To open up the world of work for every person, business, and country.

Role

Who you are

  • You have a strong interest in payroll
  • Years customer service experience
  • Experience with live chat support is considered a big plus
  • Problem-solving abilities with great communications skills
  • Ability to adapt to a fast-paced, international work environment with a passion for making an impact
  • Naturally persistent, kind and patient
  • You have experience working with Zendesk, Slack and Notion
  • Writes and speaks fluent English
  • It's not required to have experience working remotely or async, but considered a plus

What the job involves

  • This is an exciting time to join Remote and make a personal difference in the global employment space as a Payroll Support Coordinator, joining our Payroll Client Services team
  • Our ambition is to provide the best end to end customer experience. Working closely with our clients and several team, you will be in charge of addressing all potential companies and employees issues related to Payroll
  • Act as a primary point of contact for all questions or issues related to employees payroll runs
  • Provide companies and employees with support on all Payroll related questions and address their potential issues via email tickets, live chats and video calls
  • Collaborate closely with Customer experience, Payroll Operations, Benefits, Tax and Finance teams to provide best in-class support to our clients and ensure answers are provided within strict SLAs
  • You'll report to: Manager, Payroll Client Services

Application process

  • (async) Profile review
  • Interview with recruiter
  • Interview with Regional Manager of Payroll Client Services
  • Interview with Senior Global Manager
  • (async) Offer
  • Reference Check
  • Prior employment verification check

Our take

The number of companies switching to fully-remote set-up is booming. Aiming to capitalise on this, Remote helps companies of all sizes hire and manage international employees across benefits, taxes, payroll and compliance.

According to Remote, local and international regulations constantly change. Thus, the company's unique selling point is that its law attorneys and HR specialists are focused on supervising regulations on a daily basis and ensuring that the clients avoid expensive compliance mistakes. Remote also differentiates itself through its network of local legal entities that cover all of the countries they offer services for to ensure the clients receive the best protection in the industry. Moreover, the company offers a platform for distributed teams that makes it easy for companies to onboard and pay international contractors and employees.

Remote's history of funding - that helped secure its $3Billion valuation - has supported expansion across markets, as well as being used to expand partnerships and integrations. Further development of its tool suite can be expected, as the company pushes to be the first name in distributed HR.

Freddie headshot

Freddie

Company Specialist

Insights

Top investors

Some candidates hear
back within 2 weeks

43% employee growth in 12 months

Company

Funding (last 2 of 4 rounds)

Apr 2022

$300m

SERIES C

Jul 2021

$150m

SERIES B

Total funding: $496m

Company benefits

  • Unlimited personal time off
  • Paid parental leave
  • Co-working allowance
  • Flexible working hours
  • Learning budget
  • Mental health support
  • Company stock options
  • Home office setup
  • Celebratory allowances
  • Branded swag
  • Other country-specific benefits

Company values

  • Kindness
  • Excellence
  • Ownership
  • Transparency
  • Ambition

Company HQ

Fisherman's Wharf, San Francisco, CA

Leadership

Previously Researcher at Champalimaud Foundation for 1 year and Co-Founder & CTO at JAXONS for 1 year.

Previously Chief Technology Officer at Faber Ventures for 1 year and VP of Engineering at Unbabel for 2 years

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