Account Manager, Feedr
£35-45k
Commission & Bonus
3-5 days a week in office (Shoreditch)
Healthy, delicious food delivered to the workplace
Job no longer available
Healthy, delicious food delivered to the workplace
21-100 employees
Job no longer available
£35-45k
Commission & Bonus
3-5 days a week in office (Shoreditch)
21-100 employees
Company mission
To sustainably deliver tasted-and-tested food fresh from local vendors.
Role
Who you are
- Experience managing client relationships and proven track record of engaging and growing client accounts in a relevant sector (examples could include food or hospitality, SaaS in a relevant B2B2C environment)
- 2+ years work experience in relevant roles, suitable graduates will be considered
- Agile problem solver who thrives in high pressure situations and in a fast paced, collaborative environment
- An expert in time management
- Excellent communication skills and relationship management - you will be connecting with clients constantly and you need to be well-spoken and meticulous in your communications
- Great listening skills and ability to understand complex customer needs
- A natural curiosity around the power of using data to inform decision making coupled with strong data analysis skills and CRM experience . Experience with Excel, Hubspot (or equivalent)
- Passionate about food, nutrition and wellness
- Proficient with technology and sharing product ideas.
Desirable
- Previous experience in a start-up/rapidly scaling business is a bonus
What the job involves
- Own your own book of clients and be responsible for retaining and growing their business
- Responsible for the upsell & cross-selling to new and existing clients
- Able to leads on Key Accounts + and more complex clients, and manage own enterprise clients with support of wider team
- Inspire and educate Feedr prospects on the value of our platform versus traditional catering channels
- Work with clients to find the right meal plan through creative and market leading solutions
- Lead on creative ways to solve our customers' food requirements, coming up with delicious food recommendations for them on a regular basis. Build menu plans for clients and support with meal and vendor recommendations for bespoke events
- Work closely with operations and customer service team to ensure an excellent all-round customer experience and leading on cross functional projects
- Manage implementation for new clients, training and education on the technology implementation for both clients and end users
- Identify product pain points with customers, and share back to the product development team
- Collaborate with the Marketing team to align on unique outreach, event strategies, sponsorships, and Mailers
Application process
- Short intro call (15 mins)
- Video interview or in person
- Meet the wider team
Salary benchmarks
Our take
Acknowledging that the B2B food delivery market has fallen way behind B2C in terms of digitisation, Feedr is targeting an estimated £4.7bn contract catering market. Adopting a B2B2C model, Feedr attracts companies to sign up and subsidises the meals their staff order as an additional perk to boost employee well-being. This also forms part of the company’s talent recruitment and retention strategy.
In addition, Feedr differentiates itself by curating a set of tailored menus based on the user’s order history, aiming to elevate the quality of breakfast, lunch and dinner orders. The restaurants and caterers Feedr works with are low-impact on the planet and quality-assured by the company.
Feedr started off operating in London, and after being acquired by Berlin company EatFirst, is looking to expand the service to new geographical areas. Though it's working against a crowded B2C market, Feedr is the only B2B2C model food provider, a low-admin, hassle-free alternative for busy companies. Its partnership with EatFirst will no doubt elevate its presence as it looks to expand.
Kirsty
Company Specialist
Insights
Most candidates hear
back within 2 weeks
60% female employees
21% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"I joined the Sales Team at Feedr with minimal prior experience and I was supported by the team to get up to speed. I've been given opportunity to..."
Funding (2 rounds)
Nov 2018
$2m
EARLY VC
Jun 2018
$0.8m
SEED
Total funding: $2.8m
Company benefits
- Daily lunches provided through our platform for every day you're in the office (and breakfast on Tuesdays!)
- 30 days holiday, plus bank holidays
- Hybrid office and remote working with a central London office location
- A learning and development budget plus 6 days per year to use toward your own professional development
- Cycle to work and Tech schemes
- Salary Sacrifice pension scheme
- Eyecare Vouchers (Tests and Spectacles)
- Gym Discount Scheme
- 2 x Volunteer Days per year
- Employee Assistance Programme
- Remote working budget
- Access to hundreds of discounts and offers on our employee benefits platform
- Central London, dog friendly office
Company values
- NEIGHBOURLY - We’re the friendly workplace neighbour always looking out for others and never passing on a lunch invite. We’ll bring the grazing boards and the latest restaurant tips, too
- HUNGRY - We’re always hungry. Yes, we are food fanatics, but we also approach everything with enthusiasm and thrive for more in everything we do.
- THOUGHTFUL - We think. A lot. We reflect and plan, we approach our customers and vendors with integrity, and continue to nudge the food delivery industry forward on sustainability..
Company HQ
London, UK
Articles
Founders
Adrian Frenzel
(Founder)With a wealth of experience, including serving as co-CEO of HelloFresh US, Adrian is passionate about food and building great businesses. He lives in Berlin with his wife and 2 kids.
People progressing
Sarah started her time at Feedr as Vendor Account Executive in 2018, quickly progressing. In 2024 Sarah has been appointed our Co-Managing Director, leading the company!
Diversity & Inclusion at Feedr
- At Feedr we believe diversity & inclusion should be a part of everything we do. We constantly strive to celebrate everyone's differences, from showcasing the diversity of our vendors to celebrating internally within the team. Using our D&I calendar, we try to celebrate and educate on all different forms of diversity in the workplace. Our office is a safe space for people from any background.
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