Product Operations Specialist, Live Nation
Spanish Speaking
Entertainment events promoter and producer
Be an early applicant
Entertainment events promoter and producer
1001+ employees
Be an early applicant
1001+ employees
Company mission
Live Nation's mission is to help live music fans more easily and quickly find concert tickets and information about their favourite artists and venues.
Role
Who you are
- Demonstrated success in providing product consultancy and support services
- Strong written and verbal communications skills in English and Spanish
- Strong Microsoft Word, Power Point and Excel skills
- Experience with building and maintaining strong relationships with stakeholders
- Experience in ticketing, live events, promoting, e-business, media or entertainment industries preferred
- Innovative and flexible approach – thrive to find solutions outside the box
- Not accepting the status quo, working with a sense of urgency to deliver results
- Carefully weighs the impact of a broad range of related issues or factors
- Asks appropriate questions to ensure understanding, to generate new ideas and innovative solutions
- Organizes time effectively and plans for future needs, maximizing the use of available resources
- Highly motivated team player who contributes to an atmosphere in which people work together enthusiastically and effectively, and produce outstanding results
- Demonstrates ethical behaviors
What the job involves
- Contract Terms: Temporary (Minimum 6 months, with option to be converted to permanent)
- In this role as Product Operations Specialist, part of the Product Operations team in Spain, you will be covering a medical leave, with a duration of no less than 6 months and options to remain as permanent after that period.
- You will be responsible for owning the iterative roll-out of new products and features delivered by Ticketmaster’s Product and Engineering teams, ensuring the Ticketing Product Portfolio can be operated at scale without major friction
- You will become the knowledge expert over a set of products, in some cases being responsible for advanced configurations, and will consult with end users to define solutions to extraordinary client needs and issues.
- The Product Operations Specialist will also become the first tier of support to internal end users when in need of product understanding and/or product issues and disruptions
- You will collaborate with a wide community of Product Operations Specialists across the different Regions and Markets, so that product knowledge is built consistently across the board and product roll-out and support processes benefit from our international scale and synergies
- Communicate product updates, new features, and functionality
- Lead or support the process to implement new products and features within the market
- Test products and features end-to-end to understand how these behave with the wider product ecosystem
- Communicate and clarify product updates, known issues, and help identify prospects for beta groups and early adopter groups
- Own roll-out metrics and adoption KPIs and identify blockers or constraints towards scaling up product adoption
- Develop master knowledge on new and existing Ticketmaster ticketing products
- In conjunction with the Client Support Specialists evaluate business processes and assist clients to develop strong best practices
- Bring technical knowledge and first line support to the Spanish Client & Event Support teams
- Collaborate with the wider Product Operations Consultant community in raising product enhancement requests and defining detailed requirements for these
- Track market’s client issues and support via company tracking system Salesforce and provide first/second tier issue fixes when possible
- Bridge issue resolution between Product Support central team and Spanish Client & Event Support teams
- Act as the first line of support for specific clients when warranted due to business needs
- Coordinate and act as Business Consultant with Product software installation and upgrades
- Coordinate with install timeline, data extraction, and checklist
- Troubleshoot system, connectivity, software and hardware issues and escalate in a timely manner
Our take
Live Nation is the world's leading live entertainment company, sitting at the top of the market in live events and ticketing. Formed in 2009, it is a major international company, with key business segments made up of concerts, ticketing, and sponsorship and advertising.
Despite its dominant position in the market, the company saw an 84% drop in revenue during 2020 and the closure of live events. Since then, however, demand has been stronger than ever for their ticket sales. This is a reflection that live events remain a clear priority for consumers and has been further reflected in Live Nation's acquisitions of companies - like Goodlive - that complement and bolster Live Nation's portfolio.
In addition to live events, a key area to watch for Live Nation will be the rise of online concert streaming, like that undertaken by competitors such as Driift. Major festivals such as Glastonbury have trialled online concerts with mixed reviews. If it proves successful, this could be a major new section of the entertainment market and a big potential part of Live Nation's future ventures.
Freddie
Company Specialist
Insights
Company
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
Company values
- Live for artists - Artists are the heart of what we do and we have deep reverence and respect for their creativity. We believe live music is vital to art and culture which is why in 2019, we paid artists more than $6 billion, making Live Nation by far the largest financial supporter of musicians. Beyond global touring deals and festival performances, our Artist Nation group offers services such as management, business marketing and consulting to artists across all genres
- Live for decentralisation - We don’t believe in bureaucracy and we don’t mandate synergy. We keep our corporate teams small, because we trust that our decentralized divisions know how to make the best decisions for their businesses in real time
- Live for ideas - Part of working in a creative industry is imagining what could be and exploring the possibilities. We encourage everyone at Live Nation to dream big and email our CEO with ideas to move our business forward
- Live for entrepreneurship - Employees who thrive here are self-starters who are experts at what they do. While we give a tremendous amount of independence to our employees, we are also precise and exacting about performance. There is no hiding behind process here. You are evaluated on your results and concrete contributions to our business
- Live for focus - We have a long “To Do” list but an even longer “Not To Do” list. As the demand for live events continues to grow across the globe, we have to stay focused on our core mission of connecting artists with their fans for those magical hours of live music
- Live for talent - We believe talent comes from any place or background. This is not a place for elitists. We hire people for who they are – hard workers who deliver results and are passionate about what they do
Company HQ
Barbican, London, UK
Articles
Leadership
Michael Rapino
(President and CEO, not founder)They worked for 10 years in various marketing and entertainment capacities at Labatt’s Breweries of Canada. They held several roles at Clear Channel Communications, including President and CEO of Global Music. They were named CEO and President of Live Nation in 2005.
People progressing
Joined as a Financial Accounting Manager in 2017, promoted to Director and then VP of Financial Accounting.
Joined as Executive VP Marketing in 2012, promoted to Senior VP & Head of Marketing after 2 years.
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