Application Management Engineer Team Leader, Zilch

• An enthusiast who lives and breathes application and who is passionate about people, wants to get the most out of them, develop them and build them up
• An Engineer who is wholehearted about keeping our customers happy through providing best support and look to (directly and indirectly) improve our product offer to them
• Proven analytical skills and ability to problem solve
• SQL and/or Python scripting
• Experience supporting REST integrated systems
• Experience in working in an Agile environment, experience of development cycles and best practices
• Great attention to detail and understanding of risk
• Ability to stay calm under pressure and work to tight deadlines
• Excellent process understanding and awareness of Data best practices
• Proven experience of working in a team as well on their own
• Track record in leading a team, including dealing with difficult situations
• Clear verbal and written communication
• Stakeholder management

Desirable

• You will be leading 6-8 people on average in supporting the Core Zilch application
• You will be working closely on all support aspects, including managing customer escalated ticket queues, executing data fixes and understanding processes and customer experience throughout the customer journey
• This role also works closely with our internal Engineering and Product teams to help them troubleshoot, improve product delivery and provide feedback on our customer journey
• Lead a sub-team of 6-8 people, manage their workload, set good standards and practices to achieve BAU support goals
• Assist in more complex investigations of issues, provide technical guidance and knowledge to your team
• Build tools for the team, execute complex fixes, document new processes
• Spot issue patterns and work with Engineering to identify defects, build and deploy fixes
• Work alongside the Data team in ensuring data consistency, promote awareness in data flows, and be a champion when it comes to data best practices
• Scripting and API work
• Apply best practices when working in SQL and REST APIs in a production environment
• Provide the Product team with feedback on Customer journeys, potential issues and discuss improvements
• Liaise with stakeholders, including developers, system administrators, and business units, to understand requirements and align application management strategies with organizational goals

• Pension scheme
• Death in Service scheme
• Income protection
• 5% back on in-app purchases
• £200 for WFH set up
• Private Medical Insurance
• Employee Assistance Programme
• Gym membership discounts
• Private therapy sessions
• Enhanced maternity/paternity/adoption pay
• Enhanced shared parental leave
• Hybrid working
• Casual dress code
• Workplace socials
• Healthy snacks

Total funding: $307m

Zilch provides a buy-now-pay-later (BNPL) product that allows customers to purchase their desired items and pay in instalments for them. According to Zilch, its service helps customers save over £350 per year on interest and fees.