Strategic Customer Success Manager, Monday.com

$120-165k

+ Bonus + RSU's

Senior and Expert level
New York

More information about location

3+ days a week in office

Monday.com

Workplace management platform

Open for applications

Monday.com

Workplace management platform

1001+ employees

B2BInternal toolsProductivityOfficeSaaS

Open for applications

$120-165k

+ Bonus + RSU's

Senior and Expert level
New York

More information about location

3+ days a week in office

1001+ employees

B2BInternal toolsProductivityOfficeSaaS

Company mission

Monday.com's mission is to create a tool that people will love to use - one that’s fast, beautiful & responsive.

Role

Who you are

  • 7+ years of B2B SaaS customer success, account management or consulting experience working with companies that have more than 20K employees
  • Grit and growth mindset, an ability to thrive in ambiguity
  • Positive attitude, empathy, and high energy
  • Strong executive-facing communication skills
  • Prior experience in strategy consulting - advantage
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives

What the job involves

  • The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals
  • By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers
  • We are an energetic, empathetic and passionate team that enjoys collaboration, taking on new challenges, and “failing forward” together in this dynamic environment
  • Develop and maintain strong, long-lasting relationships with key stakeholders at Fortune 100 accounts
  • Act as the primary point of contact for executive-level clients, ensuring alignment between client needs and company objectives
  • Serve as a trusted advisor to clients, offering strategic guidance and innovative solutions to meet their business goals
  • Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale
  • Develop and execute comprehensive account plans that drive product adoption, client satisfaction, and business growth
  • Collaborate with clients to understand their business challenges and objectives, aligning our solutions to deliver tangible results
  • Lead strategic discussions with clients to identify opportunities for expansion, upselling, and deepening engagement
  • Oversee the deployment of our products to large-scale user bases, ensuring successful implementation and a seamless transition from pre-sales to post-sales
  • Coordinate with cross-functional teams including Product, Professional Services, Sales and Support to manage project timelines, resolve issues, and deliver on commitments
  • Track and report on project progress, performance metrics, and key milestones to both internal teams and clients
  • Develop and implement best practices for customer success, including onboarding, training, and ongoing support
  • Analyze customer feedback and performance data to drive continuous improvement in the product and customer experience
  • Share insights and trends with internal teams to inform product development, marketing strategies, and support initiatives
  • Represent voice of the customer and influence product development roadmap
  • Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities
  • Provide mentorship and guidance to junior team members, sharing knowledge and expertise to elevate the overall effectiveness of the Customer Success team
  • Lead by example, demonstrating a commitment to excellence and a customer-centric approach in all interactions
  • Spearhead internal cross-functional improvement projects

Our take

Monday.com is a customisable work OS where teams create and shape workflow apps in minutes to plan, run, and track their processes, projects, and operations for organisations of all sizes. The code-free platform adapts to shifting needs quickly, liberates teams from manual grunt work, and connects teams in a collaborative work space.

The company’s products are gaining increasing popularity with customers seeking ways to manage employees who are increasingly working from home. Within the collaboration tools market, Monday.com hopes to position itself as the ever-powerful and smart go-to place to get an overview of everything that’s happening in teams, with low chat noise and no need for technical knowledge to gain understanding. It's been picked up by over 150,000 companies worldwide including household brands such as Coca Cola, hulu and Universal Music Group.

Monday went public in 2021 at a valuation of about $2 billion and its revenue and subscription base has continued to grow despite economic headwinds in the overall tech sector. Long term, the founders believe they can grow the company to a secure No. 1 spot. They plan to do this by capitalising on the growing uptake of remote working and no-code customisation over the next decade.

Kirsty headshot

Kirsty

Company Specialist

Insights

Top investors

Many candidates hear
back within 2 weeks

13% employee growth in 12 months

Company

Funding (last 2 of 5 rounds)

Jul 2019

$150m

SERIES D

Jul 2018

$50m

SERIES C

Total funding: $234.1m

Company benefits

  • Equity benefits
  • Wellness benefits
  • Pet-friendly office
  • Work from home opportunities
  • Health insurance

Company values

  • Transparency
  • Impact
  • Data-driven
  • Ownership
  • Inclusivity
  • Accountability

Company HQ

Tel Aviv-Yafo, Tel Aviv District

Leadership

Roy Mann

(Co-CEO)

Previously CTO at Wix and two-time former CEO of internet startups

Eran Zinman

(Co-CEO)

Founded Conduit Mobile, and has extensive software development experience

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