Renewals Manager, Contentful
$90-97k
+ Stock Options + Annual bonus
Content management platform
Job no longer available
Content management platform
501-1000 employees
Job no longer available
$90-97k
+ Stock Options + Annual bonus
501-1000 employees
Company mission
To modernize how content flows by leading the transition from legacy CMS to content infrastructure.
Role
Who you are
- College / University Degree highly preferred
- 2+ years of experience in a closing role or 4 + years in relevant experience; Renewals Management, Account Management or Account Executive experience
- Past history of meeting or exceeding quota goals
- Ability to think strategically about a customer’s goals and drive renewal and expansion opportunities through to close
- Ability to present data to customers and drive conversations to uncover things like procurement timelines, budgets, and signatory processes
- Excellent oral and written communication skills: shows excellence in previous customer and internal engagements
- Can track and prioritize work based on deadlines
- Ability to build rapport with customers, colleagues and other stakeholders
- Well-developed attention to detail and organization skills ie: follow processes, update the relevant systems diligently, and make suggestions on improvements where required
- Technical understanding and a keen interest in technology. Ability to communicate high-level technical concepts to customers
- Customer-first mindset, where you and the company wins by helping our customers to be successful
- Willingness to travel (up to 10%)
What the job involves
- As a Renewals Manager at Contentful, you will be instrumental in driving customer retention by managing contract renewals of Contentful’s customer base
- You will be proactively aligning with Accounts Executives and Customer Success on account plans and engaging with customers about their upcoming contract renewal, as well as, uncovering expansion and upsell opportunities and driving them through contract signature
- You will help to ensure positive customer experiences and increased net renewal retention
- Gain insight into customer goals and strategically package the solution and pricing that meets those goals
- Uncover expansion and upsell opportunities through the renewal process and drive those opportunities through contract signature
- Prepare and present data and trends to customers on current usage of the Contentful platform
- Drive customer conversations to uncover things like procurement timelines, budgets, and signatory processes for contracts
- Proactively manage a large book of business and meet quota goals
- Develop innovative proposals and negotiate contracts
- Manage several opportunities at once, and have a high level of throughput
Otta's take
Theo Margolius
COO of Otta
Creating, distributing and managing digital content can be complex, time-consuming and difficult, especially at scale. Contentful solves this problem by centralizing all content management into one API-based system.
Since founding in 2013, Contentful has grown to become one of the largest companies of its kind. It now serves thousands of customers, many of which are enterprises such as Danone and Bang & Olufsen. Importantly, the company has continued to improve its offering, for example by partnering with eSSENTIAL Accessibility to offer a way for users to achieve ADA compliance.
In recent years, Contentful has grown its executive team, attracting top talent from companies like Zendesk and Atlassian which has helped to accelerate its ambitious growth strategy. It has also expanded its relationship with AWS, launching the Contentful Composable Content Platform in AWS Marketplace, a key move that will help to broaden its reach and ensure it remains a key player in the competitive CMS market.
Insights
Company
Employee endorsements
Diversity is a priority
"I really like the no-nonsense approach to D+E+I in Contentful. We employ people from over 70 nationalities, there are a lot of grassroots employee..."
Funding (last 2 of 8 rounds)
Jul 2021
$175m
SERIES F
Jun 2020
$80m
SERIES E
Total funding: $333m
Company benefits
- Full-time employees receive Stock Options for the opportunity to share in the success of our company
- Generous amount of paid time off, including vacation days, education days, and volunteer days
- Use your personal education budget to improve your skills and grow in your career
- Enjoy a full range of virtual events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
- Use your physical fitness budget to get away from your desk and support your physical wellness
- A monthly phone/internet stipend and phone upgrade reimbursement after 2 years
- Plus, Contentful socks! And other amazing swag as part of company events. Oh yeah!
- Access to our Employee Assistance Program (EAP) for information, support, discussion, and counseling for life’s challenges
- Comprehensive health/dental/vision care package covering 100% of monthly premiums for employees
- 16 weeks of paid parental leave to care for and focus on your growing family
- New hire office equipment stipend. Get the gear you need to work at your best
Company values
- Be humble - We are not centered on ourselves, but focus on the needs and contributions of others around them
- Embody a growth mindset - We believe in our collective potential to develop and evolve through dedication and continuous learning
- Start with the customer and work backwards - The first question we ask is “What customer need does this solve?” and treats each customer with empathy
- Strive together - Creating anything of significance without collaboration is challenging, so we work hard together to make an impact
Company HQ
Brunnenviertel, Berlin, Germany
Articles
Founders
Paolo Negri
(CTO)Previously worked as Senior Developer at AutoScout24, and Senior Developer Team Lead at Wooga.
Sascha Konietzke
(CSO & Board Member)Previously worked as EMEA Manager at Hewlett-Packard, and founded a range of companies including angel investment firm Ko9.
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