Program Manager, Stripe
Core Operations
€80.2-120.2k
More information about location
A financial infrastructure platform for businesses
Open for applications
A financial infrastructure platform for businesses
1001+ employees
Open for applications
€80.2-120.2k
More information about location
1001+ employees
Company mission
To increase the GDP of the internet
Role
Who you are
- The successful candidate flourishes in a fast-paced, ambiguous and collaborative environment and is excited to solve complex problems
- Have 8+ years of experience in operational, product, consulting, or project management roles
- Enjoy a fast-paced work environment and crafting rapid and strategic fixes to high intensity problems
- Obsessively ensure that users’ rights are preserved with clear, objective, conclusive and timely responses
- You have strong written and verbal communication skills with strong empathy for solving user problems
- Data driven decision making is your happy place
- Are comfortable navigating through ambiguity, and have a keen eye for detail and a high bar for quality
- Have a strong sense on how to scale great user support experience and can design and continuously improve operational processes
- Have an ability to execute and deliver complex operational projects involving multiple stakeholders
Desirable
- You enjoy digging deep into data, can analyze user feedback patterns and use these insights to drive improvements. Being proficient in SQL, Splunk or equivalent query languages is desirable
What the job involves
- Stripe is looking for a program manager to join Core Operations to scale verification updates
- This person will work closely with our Operations, Product, Legal & Engineering teams, in addition to multiple other stakeholders across Stripe to build the operational infrastructure enabling successful Stripe support and scale regulatory compliance for newly launched products and programs
- As a result, you’ll ensure Stripe user experience is always top of mind and impact on their business is minimized
- Manage the completion of milestones and delivery of large-scale cross-functional initiatives
- Prepare and monitor key user support indicators and reports, including reports required by law and regulations
- Refine tools, strategize and organize processes and education to increase the quality of the user experience; identify possible flaws or failures to comply with the legal and regulatory standards and successfully collaborate with multiple Stripe teams to execute thorough remediation strategy and action plans
- Collaborate with Product, Engineering, Risk, Legal & Compliance etc. to improve our products and processes
- Surface and document edge case user requests and work with regional teams to validate requirements and proposed solutions
Our take
Stripe, nowadays a FinTech giant, spent the first few years since its founding building up its payments business, which primarily consisted of providing an API to eCommerce businesses so that they could easily integrate a payments option in their apps or websites, where before there was none.
More recently, Stripe has started to accelerate its growth with a significantly larger range of financial services including cash advances and credit cards. They also plan to build incorporation services, fraud protection, and more, diversifying its revenue away from payments and differentiating itself from its competitors.
To further expand its position, the company is looking to triple its presence in Ireland, and extend its services to countries with vast customer potential, including Brazil and India. Its latest venture, coming atop significant new funds, is to partner with OpenAI, the company behind ChatGPT - a win-win collaboration that will monetize OpenAI’s flagship products and at the same time enhance Stripe with GPT-4, as it moves forwards with intentions to "build the payments foundation for tomorrow's AI economy."
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
-5% employee growth in 12 months
Company
Funding (last 2 of 13 rounds)
Mar 2023
$6.5bn
GROWTH EQUITY VC
Mar 2021
$600m
SERIES H
Total funding: $8.7bn
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
- Comprehensive mental, physical and medical health plans
- Fertility benefits and parental leave
Company values
- Built for builders - The best reason to work at Stripe is that you will have colleagues who support and challenge you to do the best work of your career. We combine a big-picture mindset with obsessive attention to the details, down to the last pixel, API parameter, and word.
- An environment of growth - We care about results more than CVs. We value managers who remain experts while developing talent and designing successful orgs. You can also have a big impact and advance far without managing anyone. We want you to take what you’ve been hired to do, and show us how it’s done – you might create something we never would have imagined. We have had account managers start a publishing arm, interns who have run business units, and hackathon participants who have built company-defining products.
- Fast-paced, detail oriented - We balance innovation with scrupulous attention to every bit and byte involved in the movement of money – because we can’t do our job well unless we do both. When we started, we emailed every API error to everyone at the company. Now, we have more than 250 million API requests a day – and we still care about each one.
- Voraciously curious - We wish there was a book that described what we need to do next (we’d even publish it), but since there isn’t, we all have to write it together. You will need to find answers to questions you’ve never been asked before. Sometimes, you will be the first person ever to contemplate a particular problem. We want people who devour books for fun and approach new challenges with eager curiosity.
Company HQ
SoMa, San Francisco, CA
Articles
Founders
Patrick Collison
(Content Strategist)Studied maths at MIT before founding Stripe. Also on the board of the Long Now Foundation.
John Collison
(President)Studied at Harvard but dropped out to found Stripe.
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