Senior Integration Engineer, Zendesk

• To succeed in our Zendesk on Zendesk initiative, we need someone experienced with Zendesk products, and generally proficient in implementing and integrating leading SaaS applications
• Experience developing with an “Integration Platform as a Service” (iPaaS) or “Extract Transform Load” (ETL) software; Workato is a plus
• Direct experience with developing web services messaging and business logic layer (SOAP, RESTful, GraphQL is plus) and familiarity transforming and building XML, WSDLs, XSLT, and JSON
• Mid-Level knowledge of DB SQL Skills in a Modern Relational DB (MySQL, Oracle, PostgreSQL, Berkeley DB, etc.)
• Firm understanding of advanced design patterns and engineering best practices
• Familiarity with agile software delivery methodologies
• Background in development of enterprise systems as part of a complete software product lifecycle
• An effective communicator that works well in a collaborative team setting
• Natural problem solver who enjoys identifying ways to improve our customer's overall experience
• Deliver ideas and solutions to many audiences including your team and IT leadership
• BA/BS degree in Engineering, Computer Science or equivalent work experience

Desirable

• Perform all stages of the development lifecycle to create automated integrations - from requirements gathering, design, implementation, testing, to production deployment
• Partner closely with our business organizations to turn business needs into high quality, scalable, secure systems to foster Zendesk’s dynamic growth
• Participate in technical design sessions; develop detailed technical solution documentation that is aligned with business objectives
• Develop, test, and document integrations, and data migration elements to support our 250 business applications
• Develop scalable enterprise solutions that ensure deliverable, fault-tolerant event handling and monitoring
• Participate in code reviews for ongoing projects to ensure that code quality is at the highest level possible and appropriate design patterns are being used
• Provide detailed estimates and work breakdown for assigned tasks to support our Agile practices
• Assist in building and designing a reusable family of internal Process and Experience APIs to support our internal business process and systems,
• Quickly learn new technologies, think out-of-the-box to find creative solutions, and communicate to both technical and non-technical audiences
• Liaise with domestic and international colleagues to develop solutions using Zendesk APIs
• Analyze long-term requirements for corporate systems and make recommendations for implementing technology strategies
• Be part of an IT team who gets the job done with style and humor

• We know that great work comes from our people, not a place. That’s why we’ve adapted new ways to work together—even when we’re apart. And with our home-office stipend, we cover the costs to bring the office equipment to you
• Work should have perks. That’s why we offer plenty of PTO for full-time employees. And with generous retirement and stock options, at least 16 weeks of maternity/paternity leave, disability, and life insurance, we’ve got you covered for whatever else life throws your way
• Nurture your skills or take on a new challenge—we’re happy to reimburse full-time employees who attend professional conferences or take courses to develop skills within their careers. You learn. We pay. Nice
• Work from home opportunities

Total funding: $85.5m

Zendesk builds support, sales and customer engagement software. The company was founded in 2006 when its founders set out to create a user friendly, centralised and intuitive system for delivering customer service. The business has since grown considerably, and today Zendesk has over 3000 employees working across 20 global offices, supporting businesses including Uber, Tesco and the NHS.