Customer Success Manager, Appinio
DACH
Real-time market research
Open for applications
Real-time market research
201-500 employees
Open for applications
201-500 employees
Company mission
To spread the power of consumer opinions.
Role
Who you are
- You have a degree in psychology, business administration, market research or similar fields
- You have a minimum of 3-5 years experience in supporting and consulting B2B customers - ideally in SaaS, management consulting or advertising/communication
- You have experience in dynamic, interactive environments
- Ideally you have a background in Market Research
- You are driven and want to be a key part of taking Appinio to new heights and revolutionizing an entire industry (basically, you consider your job to have a purpose beyond paying the bills)
- You are proficient in German and English
- You bring along a hands-on mentality, pragmatism and proactivity
- You consider yourself an active listener, who communicates purposefully and confidently
What the job involves
- Serve as the primary point of contact and advisor for a portfolio of up to 20 customers, building and maintaining strong relationships through ongoing support and regular check-ins (e.g. QBRs)
- Understand customer’s business challenges and help them resolve those by means of systematic market and consumer research/ provide strategic guidance on how to leverage consumer insights to meet those
- Prepare and conduct client workshops and trainings to educate customers on means of modern market research and empower them to leverage the potential of insights
- Monitor customer activity and health scores, and proactively reach out to identify opportunities for improving their experience and usage of Appinio
- Manage renewals and extend customer subscriptions by preparing offers, negotiating prices, and documenting relevant insights
- Identify growth opportunities and work with the Sales organization to raise awareness for the value of customer insights across the organization
- Continuously gather customer feedback and be the voice of the customer internally in cross-functional collaboration with other departments
Our take
Businesses across industries are adopting more customer-centric operations, which means that they need to know what consumers want. Appinio is a DIY survey platform that can be used to generate representative results for individual target groups, collecting thousands of opinions globally from specific consumer groups to validate decisions and ideas in minutes.
Appinio was founded in 2014 to combat slow, expensive, and complex traditional market research methods. Its all-in-one platform allows users to design surveys, analyse and export results, create customised reports, and share insights. According to the company, its gamified approach results in highly engaged respondents which yields better data quality than alternatives.
Appinio serves a wide portfolio of companies in sectors such as food, education, and automotive, with notable clients including Netflix and Samsung. It boasts an impressively high net promoter score which, as a measure of customer loyalty and satisfaction, bodes very well for its continued success.
Freddie
Company Specialist
Insights
Many candidates hear
back within 2 weeks
17% employee growth in 12 months
Company
Employee endorsements
Nice people
"The people at Appinio are so supportive and positive. It doesn't matter from which department, everyone has a great energy. "
Funding (last 2 of 3 rounds)
Oct 2018
$1.8m
SEED
May 2016
$1.2m
CONVERTIBLE
Total funding: $3.6m
Company benefits
- Flexibility Policy - meaning there is no hard cap on the number of vacation days
- Work-from-anywhere Policy You have the chance to develop our amazing product in one of the countries where we operate: Spain, France, Germany, Portugal, the Netherlands, or the UK. You have the chance to work outside of your country of residence for a maximum of 180 days per year, given that you have a valid work permit for that country
- All the hardware you need and your own MacBook
- In case you're located in Hamburg you'll get access to our beautiful office in Hamburg's city center - terrace and BBQ included ;-)
- In case you’re located in one of the cities where most of our fellow Appinioneers are (Hamburg, Berlin, London, Madrid, New York), you can get access to our Co-working spaces
- Udemy L&D Platform - full access to 22,000+ courses and certifications to deepen your knowledge as your career progresses
- In case you are located in Germany or Spain, you will have access to a Subsidized Urban Sports Club membership 🇪🇺
- In case you're located in Hamburg or Berlin, you'll get a Deutschlandticket or access to a mobility budget with the RYDES app to get you to and from the office space 🇪🇺
Company values
- Be positive
- Show that you care
- Own your results
- Think 10x
Company HQ
Hamburg-Neustadt, Hamburg, Germany
Leadership
Jonathan Kurfess
(Chairman)Attained a Bachelors in Business, Management and Marketing before going onto found Appinio in 2014.
Max Honig
(CEO)After working at Amazon as a Transportation Development Analyst, they became Operations Manager at Rocket Internet. After 1 year here, co-founded Appinio.
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