Senior Solutions Engineer, AlertMedia
+ Bonus program
More information about location
Emergency communication provider
Open for applications
Emergency communication provider
201-500 employees
Open for applications
+ Bonus program
More information about location
201-500 employees
Company mission
To save lives and minimize loss by facilitating timely, accurate, and relevant communications when an emergency situation threatens personal safety and business continuity.
Role
Who you are
- You have a passion for being an integral piece in the sales process by providing technical expertise and deep understanding of not only the AlertMedia platform, but customer environments as well
- You enjoy assisting customers and navigating them through the product adoption and how AlertMedia can solve their problems
- You thrive in a fast-paced environment and prefer a “one team one goal” mentality
- 3+ years of Solution or Pre-Sales Engineering experience, ideally supporting Mid-Market and Enterprise level customers
- Ability to successfully solve complex technical business challenges by taking a consultative, customer-first approach
- Experience working with a US-headquartered company in the Northern European market is preferred
- Excellent project management skills with the ability to prioritize
- Highly organized and ability to succeed in an ever-changing environment
- Self-starter and team player, willing to jump in as needed
- Excellent analytical skills and attention to detail
- Excellent communication, collaboration, and prioritization skills, with a commitment to providing outstanding support
What the job involves
- AlertMedia is seeking a Senior Solutions Engineer to assist our sales team with the technical aspects of working with potential clients
- In this role, you will educate and empower prospects to make highly informed decisions, by helping prospects feel comfortable and ensuring our product is an excellent match
- Every day you will employ your ability to move smoothly between cross-functional teams, inspiring, learning, and leading. Best of all, you’ll be part of AlertMedia’s amazing culture and an important contributor to AlertMedia’s rapid growth
- Partner with Account Executives and Account Directors to drive technical implementation and adoption for customers through demonstrations and discovery
- Become a SME for the entire AlertMedia platform and understand it’s offerings for all segments
- Proactively identify any potential customer technical problems and provide detailed solutions while taking a consultative approach
- Effectively communicate technical concepts and serve as the point of contact for any RFPs and technical collateral
- Guide customers through any necessary evaluation process to ensure all needs are met and exceeded
- Document best practices during to ensure efficiency and continuously improve customer experience
- Communicate cross-functionally with engineering, sales, and marketing teams to identify areas of opportunity and advancement within the AlertMedia platform
Salary benchmarks
Our take
Over the years, organizations have gradually increased their focus on employee safety and emergency preparedness, but the growing number of climate change-related incidents such as floods, wildfires and heatwaves have made this an urgent necessity. AlertMedia’s software enables businesses to quickly identify risks to their people or locations and communicate instantly with those impacted, ultimately minimizing response times during emergencies.
AlertMedia is the world’s leading provider of its kind due to its innovative two-way multichannel messaging system and threat intelligence, and has been experienced double digit annual revenue growth since its founding. The company supports thousands of organizations around the world including popular brands such as Walmart, JetBlue, Coca-Cola Bottling, DHL, and Volvo.
AlertMedia recently signed an agreement to receive strategic growth investment from Vista Equity Partners, bringing in investment that will go towards accelerating its product roadmap and continuing expansion into new markets to ensure enterprises of all sizes are being protected during critical events.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 6 rounds)
Apr 2020
$15m
SERIES C
Jan 2019
$25m
GROWTH EQUITY VC
Total funding: $57.1m
Company benefits
- 100& Paid Healthcare: Take advantage of fully paid medical, dental, vision, disability, and life insurance for employees and subsidized for dependents.
- Bonus: Participate in the company-wide annual bonus based on their collective success.
- Family Planning: Leverage their 100% paid parental and new child bonding leave—12 weeks off for primary caregivers and 4 weeks off for secondary caregivers
- Paid Sabbatical: Pursue your interests with six weeks of paid sabbatical leave after six years of service.
- Tuesday Lunch: Get together for transparent company updates from leadership while enjoying a meal on AlertMedia
- PTO: Unplug, rest, and recharge with a flexible time off policy that encourages work-life balance without worrying about counting days!
- Give Back: Join your coworkers in giving back to the Austin community through quarterly volunteer opportunities
- Team Building and Celebrations: Take part in company celebrations, team buildings, and peer-nominated value award recognition
Company values
- Humans not robots
- Customers always come first
- Work better together
- Simplicity is their strength
- Reputation is priceless
- Hard work pays off
Company HQ
Barton Hills, Austin, TX
Articles
Leadership
Brian Cruver
(Executive Chairman)Formerly was CEO for AlertMedia. Before that, co-founded and was CEO of both Xenex and Giveline. Experience in Business Development for Shell USA and Enron. Author of "Anatomy of Greed" published by Perseus Books.
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