CRM Manager , Depop

• At least 4 years experience in CRM, ideally in a global tech and/or app-first business
• Hands-on, organised, and detail-oriented while not losing sight of the big picture
• Obsessed with improving the experience of our users
• Excellent communication skills
• Comfortable with ambiguity, change and a fast pace
• Commercial mindset with data driven thinking

Desirable

• Reporting to our Senior CRM Manager, this person will be responsible for the planning and execution of educational newsletters, campaigns to drive additional listings and sales, product launches and seasonal communications to engage and inspire our seller community
• This person will identify opportunities to personalise CRM at scale, and collaborate cross-functionally to deliver a best-in-class seller journey
• This includes other members of the CRM team that look after Lifecycle Marketing but also partner closely with our Seller local Marketing and Product teams to drive growth and retention of our sellers across all tiers
• Alongside the Sellers and Local Marketing teams, ownership of Depop’s seller CRM calendar, including one-off newsletters and campaigns
• Tailor our communications strategy in line with global and local targets, and to meet the needs of each type of seller on Depop (ie Top Sellers, professional sellers and casual sellers)
• Work with our Martech engineers to deliver personalisation in Depop’s seller CRM
• Evaluate and report on performance of these activities to business partners and use results to inform future decisions on optimisation and roadmaps
• Collaborate with the buyer-focused CRM team to create a best-in-class experience for Depop’s community

• MyMode is our hybrid-working model, designed to empower our employees to choose a working mode that works for them. MyMode is composed of 3 working modes: Flex, Office Based and Remote
• Flex: we'd love you to head to your nearest Depop office once a week, but feel free to work from home the rest of the week
• Office: Want to head into the office more? No problem, you can opt to be "Office-Based", with your very own desk
• Remote: depending on your role you can request to be a remote worker, and only head into the office 4 times per year
• Our parental leave policies aim to support and enable parents to play equal roles in nurturing their families, in a way that is flexible and truly gender-neutral
• Our full-time regular employees are eligible for 18 weeks of paid parental leave for the birth or adoption of their child. We also offer IVF leave, shared parental leave and paid emergency parent/carer leave
• Cash-plan or PMI - you have the choice of a healthcare plan that best suits you
• Subsidised counselling and coaching - we partner with Selfspace to provide you with the opportunity for a good conversation with a qualified person
• Cycle to Work scheme - choose between Evans or the Green Commute Initiative to help access a bike for your commute
• Employee Assistance Programme (EAP) - have access to a confidential support network of expert advice 24/7
• Mental Health First Aiders - we have trained individuals across the business to offer support and signposting
• 25 days annual leave with the option to carry over up to 5 days
• 1 company-wide day off per quarter, for you to take some time for yourself and decompress
• We offer budgets for conferences, learning subscriptions and more. We also sponsor and run a myriad of programmes, conferences and meet-ups to upskill our employees and enhance their journey with us
• We’re Flexa® accredited, meaning we offer genuinely flexible working
• Life Insurance (financial compensation of 3x your salary)
• Pension (Depop will match your contribution up to 6% of your qualifying earnings)

Total funding: $100.5m

The re-sale market across everyday clothing, collectables and luxury is growing. One driving force of this is that people care more about sustainability and are therefore buying second-hand goods. This has resulted in a fast growing market with plenty of opportunity.